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About the role
Key responsibilities & impact- Lead enterprise-wide customer identity strategy and roadmap
- Enhance customer targeting capabilities through improved identity resolution
- Ensure identity solutions deliver exceptional customer experiences while aligning with Nordstrom's overall business objectives
- Design architectures that seamlessly integrate customer data across store, online, and mobile experiences
- Architect a comprehensive trust framework that safeguards customer identities
- Create confidence scoring systems that represent accuracy level in understanding customer preferences
- Develop identity observability frameworks and establish standards for system quality and performance metrics
- Establish architectural standards for identity management systems, including security, governance, privacy, and compliance mechanisms
- Serve as the organization's foremost expert on customer data integration and cross-channel recognition patterns
- Influence cross-organizational design decisions and lead technical reviews for identity initiatives
- Mentor engineering teams on customer data integration best practices
Requirements
What you’ll need- 15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- Demonstrated expertise in designing, implementing, and integrating enterprise-scale customer identity systems
- Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies
- Experience balancing security requirements with frictionless customer experiences across multiple technology domains
- Familiarity with regulatory frameworks governing customer data and privacy
- Demonstrated ability to translate complex business requirements into technical solutions with measurable outcomes
- History of technical leadership across organizations, including mentoring engineers and influencing technical direction
- Domain knowledge in retail, e-commerce, or customer experience applications spanning identity resolution, progressive profiling, and personalization
Benefits
Comp & perks- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer identity solutionsidentity resolutionidentity management systemscustomer data integrationauthentication protocolsprivacy-enhancing technologiesidentity observability frameworkssystem quality metricsperformance metricsarchitectural standards
Soft Skills
technical leadershipmentoringinfluencing design decisionstranslating business requirementscross-organizational collaborationcommunicationproblem-solvingstrategic thinkingcustomer experience focusteam leadership
Certifications
Bachelor's degreeMaster's degree