Customer Program Manager 2
Nordstrom
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
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Salary
💰 $81,500 - $132,000 per year
About the role
- Influence strategy and turn into clear plans, milestones, and deliverables
- Use feedback, complaints, and experience data to surface pain points and opportunities
- Map and refine workflows that support escalations, handoffs, and high‑touch service
- Align partners across product, operations, stores, loyalty, and customer care
Requirements
- 3-5+ years in program management and/or project management
- 3-5+ years in customer experience/operations roles with cross‑functional scope
- Previous exposure to project management practices
- Strong communication skills
- Comfort with ambiguity and change
- Passion for delivering exceptional customer experiences
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementcustomer experienceoperations
Soft Skills
communicationadaptabilityproblem-solvingcollaborationstrategic thinking