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Nordstrom

Customer Program Manager 2

Nordstrom

. Influence strategy and turn into clear plans, milestones, and deliverables .

Posted 4/10/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $81,500 - $132,000 per yearWebsite

About the role

Key responsibilities & impact
  • Influence strategy and turn into clear plans, milestones, and deliverables
  • Use feedback, complaints, and experience data to surface pain points and opportunities
  • Map and refine workflows that support escalations, handoffs, and high‑touch service
  • Align partners across product, operations, stores, loyalty, and customer care

Requirements

What you’ll need
  • 3-5+ years in program management and/or project management
  • 3-5+ years in customer experience/operations roles with cross‑functional scope
  • Previous exposure to project management practices
  • Strong communication skills
  • Comfort with ambiguity and change
  • Passion for delivering exceptional customer experiences

Benefits

Comp & perks
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementcustomer experienceoperations
Soft Skills
communicationadaptabilityproblem-solvingcollaborationstrategic thinking