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About the role
Key responsibilities & impact- Collaborate with business unit leaders and cross functional partners to develop and maintain workforce analytics
- Lead a team of three and own Nordstrom’s corporate travel and expense programs
- Drive process improvements that simplify travel and expense, increase efficiency, and improve service quality
- Continuously evolve the program to improve cost effectiveness, unlock savings opportunities, and enhance employee satisfaction
- Stay updated with industry trends and best practices in travel, expense and meeting management
- Serve as the primary point of contact for travel program needs
- Build and deliver annual category strategies for travel, expense, and offsite meeting/event spend
- Use competitive sourcing approaches to optimize savings and business value
- Manage strategic supplier relationships
- Monitor supplier and traveler KPIs, and lead remediation for recurring performance issues
- Own contract management activities
- Conduct regular spend analysis to identify trends and opportunities by category, subcategory, business unit, and geography
- Leverage internal and external resources to stay current on relevant industry and travel category trends
- Deliver reporting on travel expenses, booking patterns, and compliance metrics
Requirements
What you’ll need- 5 + years of experience in corporate travel management and/or travel procurement
- 5+ years’ experience with Global Travel and/or Meetings & Events management
- 5+ years’ experience with Supplier Management
- 5+ years’ experience with Analysis and reporting
- 5+ years managing outside service providers
- 5+ years people management
- Proven track record of achieving travel category savings via sourcing, demand management and / or policy compliance
- Experience with the design and implementation of corporate travel programs or continuous improvement initiatives
- Experience developing and operationalizing global category strategies for airfare, hotels, rental car or ride share programs or other relevant travel categories
- Proficiency in analyzing travel data to identify cost-saving opportunities and trends
- Proficiency in travel and expense-related systems ( e.g. Concur)
- Demonstrated success in complex project management, including stakeholder engagement and change management.
Benefits
Comp & perks- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
corporate travel managementtravel procurementsupplier managementanalysisreportingsourcingdemand managementpolicy complianceproject managementcost-saving analysis
Soft Skills
leadershipcollaborationprocess improvementcommunicationstakeholder engagementchange managementteam managementstrategic thinkingproblem-solvingcustomer service