Nordstrom

Senior Manager, Marketing Strategy – Business Operations

Nordstrom

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $131,500 - $210,500 per year

Job Level

Senior

About the role

  • Partner with the CMO to refine and maintain strategic roadmaps that align with business rhythms and organizational priorities.
  • Translate high-level vision into actionable plans with clear milestones, owners, and success metrics.
  • Proactively monitor progress across initiatives, identify roadblocks early, and facilitate solutions that keep teams on track.
  • Drive operational excellence by establishing planning disciplines, governance frameworks, and meeting effectiveness standards across the marketing organization.
  • Own the cadence and structure of leadership meetings, business reviews, townhalls and other cross-functional forums.
  • Serve as the central coordination point for complex, cross-functional initiatives spanning marketing, digital, customer experience, merchandising, store operations, and technology.
  • Facilitate alignment across diverse stakeholders, ensuring clear communication, accountability, and follow-through.
  • Maintain a forward-facing perspective on how AI and emerging capabilities are reshaping marketing.
  • Lead the preparation of executive communications, board presentations, and leadership updates on behalf of the CMO.
  • Support and manage key strategic initiatives, providing thought leadership and ensuring successful delivery.

Requirements

  • Bachelor’s degree in Business Administration, or related field required; MBA strongly preferred
  • 8+ years of progressive experience in chief of staff, business operations, management consulting, or strategic planning roles
  • Background in management consulting (McKinsey, Bain, BCG) or corporate strategy a plus
  • 5+ years of experience working directly with C-suite executives and senior leadership teams
  • Proven track record managing complex, cross-functional initiatives in large organizations
  • Strong business acumen with ability to understand marketing, customer experience, and retail operations
  • Exceptional organizational skills with ability to manage multiple priorities simultaneously
  • Experience building and implementing operational frameworks, processes, and governance structures
  • Experience or interest in AI and modern marketing technology — you do not need to be a technologist, but you need to be a credible and curious voice in those rooms
  • Strong proficiency in Excel and PowerPoint for strategic planning, analysis, and executive presentations.
Benefits
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic planningoperational frameworksgovernance structuresbusiness operationsmanagement consultingcross-functional initiativesexecutive communicationsdata analysisproject managementmilestone tracking
Soft Skills
organizational skillscommunicationleadershipproblem-solvingstakeholder alignmentaccountabilityfacilitationcuriosityadaptabilityprioritization
Certifications
Bachelor’s degree in Business AdministrationMBA