Nordstrom

Senior Manager, Digital Strategy – Business Operations

Nordstrom

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • United States

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Salary

💰 $131,500 - $210,500 per year

Job Level

Senior

About the role

  • Partner with the President of Digital to refine and maintain strategic roadmaps that align with business rhythms and organizational priorities.
  • Translate high-level vision into actionable plans with clear milestones, owners, and success metrics.
  • Proactively monitor progress across initiatives, identify roadblocks early, and facilitate solutions that keep teams on track.
  • Drive operational excellence by establishing planning disciplines, governance frameworks, and meeting effectiveness standards across digital and CX functions.
  • Own the cadence and structure of leadership meetings, business reviews, and cross-functional forums.
  • Assess current decision-making processes and recommend improvements that increase speed and clarity.
  • Serve as the central coordination point for complex, cross-functional initiatives spanning digital, customer experience, merchandising, marketing, store operations, and technology.
  • Facilitate alignment across diverse stakeholders, ensuring clear communication, accountability, and follow-through.
  • Break down organizational silos and drive collaboration that accelerates execution and maximizes impact.
  • Help prepare the organization for ongoing transformation in how digital and customer experience teams operate.
  • Identify opportunities to drive effective change management and build organizational capabilities.
  • Navigate ambiguity with professionalism and discretion, proposing workable solutions to challenging problems.
  • Partner with Finance and Analytics teams to establish KPIs, tracking mechanisms, and reporting frameworks for digital and customer experience performance.
  • Support the preparation and execution of business reviews including monthly performance reviews, quarterly business updates, and board presentations.
  • Provide data-driven insights that inform decision-making and drive continuous improvement.
  • Lead the preparation of executive communications, board presentations, and leadership updates on behalf of the President of Digital.
  • Synthesize complex information into clear, compelling narratives.
  • Manage stakeholder engagement and ensure consistent messaging across the organization.
  • Represent digital and CX leadership in cross-functional executive forums as needed.
  • Support and manage key strategic initiatives, providing thought leadership and ensuring successful delivery.
  • Drive complex projects that require coordination across multiple functions and stakeholders.
  • Establish project governance, track progress, manage dependencies, and escalate issues appropriately.
  • Ensure projects deliver on time, on budget, and with expected impact.

Requirements

  • Bachelor's degree in Business Administration, or related field required; MBA strongly preferred
  • 8+ years of progressive experience in chief of staff, business operations, management consulting, or strategic planning roles
  • Background in management consulting (e.g., McKinsey, Bain, BCG) or corporate strategy a plus
  • 5+ years of experience working directly with C-suite executives and senior leadership teams in technology or digital
  • Proven track record managing complex, cross-functional initiatives in large organizations
  • Strong business acumen with ability to understand digital, customer experience, and retail operations
  • Exceptional organizational skills with ability to manage multiple priorities simultaneously
  • Experience building and implementing operational frameworks, processes, and governance structures
  • Familiarity with digital product development, customer experience, and omnichannel retail
Benefits
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic planningchange managementoperational frameworksgovernance structuresKPI establishmentdata analysisproject managementperformance trackingbusiness reviewsdigital product development
Soft Skills
leadershipcommunicationcollaborationorganizational skillsproblem-solvingstakeholder engagementadaptabilitystrategic thinkingfacilitationnarrative synthesis
Certifications
Bachelor's degreeMBA