Senior Manager, Engineering – Customer Identity
Nordstrom
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
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Salary
💰 $191,000 - $297,000 per year
Job Level
About the role
- Lead and grow the ICON engineering team, which builds and maintains Nordstrom's unified customer identity platform — the authoritative source of customer core data across all channels and programs.
- Own the reliability, scalability, and correctness of systems that support real-time customer identification, verification workflows, and identity resolution across web, mobile, store, loyalty, and customer care.
- Drive the technical strategy for consolidating fragmented customer data from disparate sources (web, mobile apps, loyalty, store, customer care, etc) into a single, trusted customer record.
- Collaborate with stakeholders across channels to align platform capabilities with evolving business requirements and ensure seamless integration.
- Partner with data and analytics teams to ensure the unified customer record supports both operational and analytical use cases without compromising data quality or integrity.
- Champion engineering best practices including service reliability, API design, data consistency, and secure handling of personally identifiable information (PII).
- Allocate resources effectively across ongoing platform operations, new feature development, and strategic initiatives; ensure teams are set up for on-time, high-quality delivery.
- Foster a culture of continuous improvement, collaboration, and professional growth across a team of full-time engineers and contract contributors.
- Manage vendor and partner relationships relevant to customer data enrichment and identity services.
Requirements
- 10+ years of engineering experience, with strong foundations in backend systems and data platforms.
- 5+ years in engineering leadership roles, managing and developing multi-disciplinary teams including both full-time and contract engineers.
- Bachelors Degree in Information Technology, Computer Science, Data Science required.
- Experience building and operating high-availability, customer-facing platforms that handle real-time reads and writes at scale.
- Demonstrated ability to lead teams working on complex data modeling challenges — particularly around identity resolution, deduplication, or unified data records.
- Solid understanding of API design and service integration patterns, with experience coordinating platform changes across multiple consuming teams and channels.
- Familiarity with secure handling of customer PII, including data governance, access controls, and compliance considerations.
- Proven ability to manage cross-functional relationships and translate technical tradeoffs into clear guidance for product and business stakeholders.
- Experience leading both software developers and systems engineers in a collaborative, fast-moving environment.
- Strong communication skills — able to align diverse stakeholders around a shared technical vision and communicate platform capabilities and constraints clearly.
- Commitment to building inclusive, high-performing teams and promoting a culture of continuous improvement and professional development.
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
backend systemsdata platformsAPI designdata modelingidentity resolutiondeduplicationhigh-availability platformsreal-time data processingdata governanceaccess controls
Soft Skills
leadershipteam managementcollaborationcommunicationcontinuous improvementstakeholder alignmentresource allocationproblem-solvingstrategic thinkingculture building
Certifications
Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in Data Science