Field Service Engineer 2 – 2nd Shift
Intuitive
Senior Field Service Engineer
Nordson Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Minnesota, North Carolina, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Independently travels nationally and internationally as the primary technical representative to the customer
- Interacts with customers to diagnose and resolve extrusion & pelletizing equipment issues and failures
- Trains personnel on the operation and maintenance of Nordson BKG extrusion and pelletizing equipment
- Conducts follow-up calls with customers to assess equipment performance and customer satisfaction
- Completes service reports documenting actions performed, equipment failures, and corrective actions
- Collects and documents customer feedback for equipment performance to facilitate continuous improvement
- Provide feedback to Engineering and Sales on equipment performance
- Collaborates with sales, engineering, manufacturing, and after-market services to develop customer centric solutions
Requirements
- 2 year technical degree (or equivalent experience)
- At least 2 years maintenance level experience in process controls, plastics extrusion, or related field
- Experienced in electrical and mechanical industrial plant applications
- Knowledge of hydraulic theory and application
- Hands-on experience in process controls
- Strong knowledge of PLC logic, PID’s, control integration, AC/DC drives
- Ability to read and understand mechanical, electrical and hydraulic schematics/prints
- Knowledge of plastics processing (preferred)
- Knowledge of rotating equipment (preferred)
- Knowledge of filtration equipment (preferred)
Benefits
- We are committed to creating a diverse and inclusive workplace
- Supportive culture in a growing and dynamic work environment
- Opportunities to advance your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process controlsplastics extrusionelectrical applicationsmechanical applicationshydraulic theoryPLC logicPID controlcontrol integrationAC drivesDC drives
Soft skills
customer interactiondiagnostic skillstrainingcustomer satisfaction assessmentcollaborationfeedback collectioncontinuous improvement
Certifications
2 year technical degree
