Commercial Clerk, Customer Service
NORDFROST GmbH & Co. KG
full-time
Posted on:
Location Type: Office
Location: Emstek • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Telephone and written communication with customers, sorting centers and transport companies regarding order status
- Processing and coordination of internal and external complaints
- Monitoring and handling of interface error messages
- Monitoring transit times and processing discrepancy reports as well as damage invoices
Requirements
- Completed commercial training or relevant professional experience in customer service
- Confident use of MS Office
- Foreign language skills are an advantage
- Strong communication and assertiveness skills
- High service and customer orientation
- Independent, structured and goal-oriented way of working
Benefits
- Flat hierarchies, a family-like working atmosphere and a committed team
- Comprehensive and thorough onboarding, plus performance-based pay
- Beverages (water, coffee, tea) included
- Bike leasing
- Attractive employee discounts with over 1,500 partners
- Company health insurance with an annual health budget and entitlement to, e.g., treatment by a senior consultant/attending physician
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsassertivenesscustomer orientationindependent workingstructured workinggoal-oriented working
Certifications
completed commercial training