Customer Retention Manager, Email Marketing

Nord Security

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • Lithuania

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Salary

💰 €2,700 - €3,700 per month

About the role

  • Generate insights and data-driven ideas for customer loyalty and retention
  • Prepare and execute marketing communication plans for existing users
  • Create briefs and initiate tasks for content and design teams
  • Perform day-to-day email and in-app notification marketing activities
  • Track and report key metrics while suggesting ideas for improvement
  • Cross-team collaboration

Requirements

  • 3+ years of experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role
  • Higher education background in marketing, international business, communication, consumer psychology, or user behavior
  • Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention
  • Hands-on experience with direct marketing channels including email, push, and in-app notifications
  • Experience in working with user segments and target groups to optimize communication effectiveness
  • Proactivity, ability to adapt and work in a fast-paced environment
  • Fluency in English.
Benefits
  • Innovate with industry leaders
  • Extensive training programs (online and offline)
  • Mentorship and career-switch opportunities
  • Ergonomic workspaces and modern meeting rooms
  • 24/7 gym access and onsite workouts
  • Free psychologist consultations and mental health events
  • Private health insurance
  • Extra vacation days and special occasion leave
  • Company events and team-building activities
  • Workation opportunities abroad
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product marketingcustomer loyaltyretentioncustomer experiencevalue managementdirect marketingemail marketingpush notificationsin-app notificationsuser segmentation
Soft Skills
proactivityadaptabilitycollaborationcommunication