IT Service Desk Analyst
Nord Anglia Education
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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Tech Stack
About the role
- Maintaining and Operating the IT systems and operating environments for key applications to meet the business demand.
- Performing industry standard activities relating to Cloud infrastructure, Dev Ops, Cyber and Service Management.
- Interacting with various stakeholders like Heads of Department, School IT Managers, Project Managers and VIPs.
- Working across central, regional, and local Schools teams to improve cloud, development cyber and operations services.
Requirements
- Degree in Computer Science, Information Technology, or a related discipline.
- Proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks.
- Experience supporting Azure and Azure Active Directories.
- Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM
- Microsoft Windows 10, MS Offices apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals.
- Use automation to reduce the probability and/or impact of problem recurrence.
- Experience with scripting languages and configuration management systems (e.g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps)
- Strong problem solving and analytical skills.
- Highly adaptable to changing circumstances.
- Interest in continuously learning new skills and technologies.
- Good Communication skills in both English and Spanish (desired).
- Experience delivering level 1 and 2 IT support services.
- Proven application of the duties described for the position.
- Excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner.
- Excellent logical, analytical, and problem-solving skills.
- Team-player, self-motivated and enthusiastic; continually striving for improvement.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cloud OperationsDevOpsCyber SecurityAzureAzure Active DirectoryInfrastructure as CodeTerraformPowerShellCI/CDITIL Service Management
Soft Skills
problem solvinganalytical skillsadaptabilitycommunication skillscustomer serviceinterpersonal skillsteam playerself-motivatedenthusiasmcontinuous learning