Senior IT Support
Nord Anglia Education
full-time
Posted on:
Location Type: Office
Location: Amman • 🇯🇴 Jordan
Visit company websiteJob Level
Senior
About the role
- Lead the school’s software systems and support team
- Ensure accurate data management
- Oversee grading and report card processes
- Maintain smooth digital operations across all departments
- Manage and administer the school’s information system (e.g., iSAMS)
- Maintain data accuracy, database updates, and system backups
- Produce reports, dashboards, and data analysis for leadership
- Maintain and update the IT knowledge database and documentation
- Lead the software support team and ensure timely issue resolution
- Handle system integrations, APIs, and data connections with third-party platforms
- Provide training and support to academic and administrative staff
Requirements
- Bachelor’s degree in IT or related field
- 5-7 years of experience in software/system administration
- Knowledge of school information systems and academic workflows
- Strong data analysis, documentation, and troubleshooting skills
- Strong skills in Excel (advanced functions) and Power BI reporting
Benefits
- Committed to safeguarding and promoting the welfare of all pupils
- Welcoming applications from suitably qualified persons from all diverse backgrounds
- Only shortlisted candidates will be contacted
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementdata analysisdatabase updatessystem backupsAPI integrationtroubleshootingExcelPower BIreportingsoftware/system administration
Soft skills
leadershipcommunicationtrainingissue resolutionorganizational skills
Certifications
Bachelor’s degree in IT