Noping Tunnel

Full-stack Engineer

• Design and implement AI agent hierarchies using frameworks such as CrewAI, AutoGen, LangGraph, or a custom architecture
• Configure a granular authorization matrix by country, with autonomy control per capability
• Implement intelligent escalation logic between layers with full context transfer
• Design and implement an embeddings system with a chunking strategy and optimized indexing
• Implement cross-lingual retrieval (responses in multiple languages)
• Develop a continuous update pipeline as new data is generated
• Configure integrations with WhatsApp Business API, Discord (bot), Telegram (bot), LiveChat (widget), email, and in-app chat
• Implement unified cross-channel conversation history per user
• Ensure human-like behavior: configurable delays, typing indicators, natural language
• Integrate with internal APIs to execute automated actions (refunds, account management, diagnostics)
• Implement seamless escalation to human agents with zero context loss
• Develop AI assistance for human agents during N2 support
• Build a centralized dashboard: live conversations, agent metrics, queue management, KB editor, SLA monitoring
• Implement an N2 workstation for human agents with all necessary tools
• Create an audit log and analytics system for continuous improvement
• Deploy and manage on cloud servers (OVH, Digital Ocean, Linode)
• Containerize with Docker/Kubernetes for 24/7 high availability
• Monitor performance and optimize for fast response times under high load

Full-Stack Developer