IT Engineer
Nooks
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
IoT
About the role
- Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness.
- Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs.
- Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM.
- Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps.
- Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools.
- Maintain and update Kandji blueprints based on security, compliance, and customer requirements.
- Support SSO integrations, SCIM automation, and improvements to IAM workflows.
- Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco).
- Own AV and in-office tech operations
- Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV.
- Lead or contribute to ongoing IT/Tech Ops projects, including automating onboarding/offboarding via SSO + SCIM and improving tool access workflows and internal IT documentation.
Requirements
- 3–7+ years of hands-on IT or Workplace Technology experience
- Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning
- Comfortable with AV systems, conferencing equipment, and office tech environments
- Ability to manage multiple office setups and coordinate with vendors
- Experience writing IT policies, SOPs, and training documentation
- Strong troubleshooting background across networks, devices, and SaaS apps
- A bias for automation and process improvement
Benefits
- Equal Employment Opportunity employer
- Fostering a diverse and inclusive workforce
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user onboardinguser offboardingaccount provisioningdevice lifecycle managementtroubleshootingautomationprocess improvementSaaS provisioningIAM workflowsnetwork troubleshooting
Soft skills
ability to manage multiple office setupscoordination with vendorswriting IT policieswriting SOPstraining documentation