Solutions Engineer

• Partner with Account Executives to run technical discovery and support the trial execution process in active deals.
• Own trial setup and configuration (CRM and SEP integration, dialer setup, multi-product configuration, and analytics enablement) for commercial and SMB deals.
• Proactively monitor trial health and performance, identifying potential issues and ensuring prospects achieve high-performance standards and rapid time-to-value.
• Coordinate technical integrations with the CRM, the SEP, and other sales tools.
• Act as a key technical resource during customer calls to handle objections and answer technical questions.
• Assist Account Executives in shaping the business case, helping to quantify the potential value and ROI of Nooks for the prospect's workflow.
• Support trial wrap-up and the successful transition of customers to the Customer Success team post-close.
• Collaborate with Product and Engineering to troubleshoot and escalate technical edge cases.
• Follow and contribute to our internal playbooks, helping to refine processes and documentation over time.

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