Operations Client Relationship Management Associate

Nomura

Operations Associate managing client relationships for Nomura's US Client Service Group in New York City. Facilitating client needs and supporting a best-in-class client service experience.

Posted 8/2/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and post-trade operations, with a strong focus on financial services products and processes. Proficient in utilizing technology and AI to enhance operational efficiency and client service delivery.

Highest-signal resume keywords

Client Relationship ManagementPost-Trade OperationsFinancial Services KnowledgeRegulatory Framework FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Post-Trade ServicesSettlement ProcessesReconciliation ProceduresClient Query ManagementRisk and Control Frameworks

Soft Skills

Excellent Communication SkillsAttention to DetailTime ManagementAbility to Work Under Pressure

Tools & Technologies

Vendor SolutionsMarket CapabilitiesOperational Service DeliveryAI Tools

Industry Keywords

Financial ServicesClient Account ManagementCorporate FunctionsBusiness Transformation

About the role

Key responsibilities & impact

Partner with Sales, SRM (Senior Relationship Manager) Front Office Client Account Management, Operations and other corporate functions to facilitate client relationships.
Maintain regular communication with clients to support a best-in-class client service experience.
Coordinate across corporate functions to ensure clients’ needs are met.
Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
Prepare high-quality client materials for meetings and in response to client requests.
Summarise periodic client metrics collaborating with the Business Transformation function.
Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives.
Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.

Requirements

What you’ll need

Minimum of three years’ experience within financial services, ideally within operations, post-trade services, or client relationship management functions
Strong knowledge of financial service products and associated processes
Understanding of post-trade operations, settlement processes and reconciliation procedures
Familiarity with regulatory frameworks
Client query management and troubleshooting
Excellent written and verbal communication skills
Attention to detail, as well as the ability to solve problems quickly and efficiently
Understand risk and control frameworks, with the ability to escalate effectively
Strong time management and ability to work under pressure
Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes

Benefits

Comp & perks

Health insurance
401(k) eligibility
Various paid time off benefits (vacation, sick time, parental leave)
Potential sign-on bonus
Restricted stock units