Technical Support Team Lead
Nomis Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $100,000 per year
Job Level
About the role
- Lead a high-performing support team to deliver exceptional service
- Guide the team in best practices and troubleshooting
- Drive the development of new support processes and automation strategies
- Manage customer upgrades and ensure customer satisfaction
- Oversee queue management and ticket assignment
Requirements
- 6+ years of experience in a customer support organization handling L1, L2, or L3 issues for a B2B SaaS application
- Experience in a management or leadership role within a customer support team
- Experience building and scaling support processes and documentation
- Strong analytical and problem-solving skills
- Technical knowledge: Java, JavaScript, MySQL, NoSQL, Python
- Familiarity with cloud applications: AWS
- Excellent communication skills
Benefits
- highly competitive salary
- annual bonus
- 3 weeks paid vacation
- full benefits
- remote work environment
- flexible work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaJavaScriptMySQLNoSQLPython
Soft Skills
analytical skillsproblem-solving skillscommunication skillsleadership