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Administrator – Customer Service, Material Logistic
Nomad DigitalProvide administrative support for customer service operations in railway connectivity solutions. Engage in logistics coordination while managing customer interactions and internal processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and customer service capabilities, with expertise in managing RMA processes, coordinating service-related activities, and utilizing ERP systems. Proficient in maintaining accurate records and supporting continuous improvement initiatives within a fast-paced environment.
Highest-signal resume keywords
RMA AdministrationERP System ExperienceFluent German (C1 Level)Microsoft Office ProficiencyCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RMA Process ManagementQuotation CreationOrder ProcessingDatabase MaintenanceFinancial Administration
Soft Skills
Strong Organizational SkillsAttention to DetailEffective Communication
Tools & Technologies
Microsoft OfficeERP SystemsMicrosoft Access
Certifications & Qualifications
Vocational Qualification as an Industrial ClerkRetail Clerk or Equivalent Qualification
Industry Keywords
Customer Service OperationsLogistics EnvironmentAdministrative SupportSupplier ManagementContinuous Improvement
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the first point of contact for customers and service providers.
- Deliver administrative support across customer service operations, including quotations, invoicing, RMA administration and the coordination of service-related activities.
- Create customer quotations for spare parts and repair services using the ERP system.
- Monitor order deadlines and ensure customer orders are processed accurately and within agreed timescales.
- Manage direct customer communication relating to after-sales support.
- Coordinate customs documentation and processing for domestic and international deliveries.
- Support supplier management activities relating to spare parts and material procurement.
- Manage component obsolescence activities and maintain associated records.
- Administer swap pool activities for Operations & Maintenance projects.
- Maintain the RMA database and coordinate the Return Material Authorisation (RMA) process.
- Maintain and update NCP data accurately.
- Administer warranty claims from initial receipt through to resolution.
- Identify opportunities to improve administrative processes and support continuous improvement initiatives.
- Maintain and review product parts lists, coordinating updates with Engineering, Project Management and Scheduling teams.
- Maintain product price lists and replacement part lists.
- Raise purchase requests, customer orders and invoices as required.
- Provide general administrative support for the Hildesheim office.
- Support Finance with accounts payable, receivables, travel expense administration and other financial administration activities.
- Support the preparation and review of maintenance contract calculations.
- Organise customer meetings, management meetings and site visits at the Hildesheim office.
- Work collaboratively with internal departments to ensure efficient service delivery and customer satisfaction.
Requirements
What you’ll need- Vocational qualification as an Industrial Clerk, Retail Clerk or equivalent qualification.
- Several years' experience in an administrative, customer service or logistics environment.
- Experience using Microsoft Office applications, particularly Word, Excel and Outlook.
- Experience working with ERP systems.
- Experience using Microsoft Access is desirable.
- Experience administering RMA processes and maintaining customer databases.
- Fluent German language skills (minimum C1 level).
- Good written and verbal communication skills in English.
- Previous experience working directly with customers.
- Experience planning and coordinating administrative activities.
- Experience working within a fast-paced, customer-facing environment.
- Strong organisational skills with excellent attention to detail.
Benefits
Comp & perks- Flexible working arrangements
- Professional development opportunities