Nomad Digital

Business Operations

• Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and Telephone system.
• Provide support via phone, email and face-to-face and within the set SLA.
• Assist in the investigation of security tickets and the implementation of new systems to improve security.
• Provide support on projects as identified by the IT & Business Systems Administrator/Supervisor.
• Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.
• Assist with the tasks associated with Nomad’s new starter and leaver procedure.
• Provide general hardware and software support across a wide range of devices.
• Work with the team to maintain the software and hardware asset management system.
• Produce reports on system usage and display management information.
• Analyse incident trends and proactively look for solutions to reduce support tickets.
• Produce knowledge articles for the team and end users on common issues and known problems.

IT and Business Systems Support