Nomad Digital

IT and Business Systems Support

Nomad Digital

full-time

Posted on:

Location Type: Hybrid

Location: Newcastle • 🇬🇧 United Kingdom

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Salary

💰 £24,798 per year

Job Level

Junior

Tech Stack

AndroidAzureERPiOSLinux

About the role

  • Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and Telephone system.
  • Provide support via phone, email and face-to-face and within the set SLA.
  • Assist in the investigation of security tickets and the implementation of new systems to improve security.
  • Provide support on projects as identified by the IT & Business Systems Administrator/Supervisor.
  • Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.
  • Assist with the tasks associated with Nomad’s new starter and leaver procedure.
  • Provide general hardware and software support across a wide range of devices.
  • Work with the team to maintain the software and hardware asset management system.
  • Produce reports on system usage and display management information.
  • Analyse incident trends and proactively look for solutions to reduce support tickets.
  • Produce knowledge articles for the team and end users on common issues and known problems.

Requirements

  • Graduate with a Business and IT background or relevant IT apprenticeship.
  • ITIL Foundation.
  • Good working knowledge of Microsoft Windows 10 & 11.
  • Good working knowledge of PC hardware and diagnosing and resolving hardware and software issues.
  • Good working knowledge of Microsoft Office 365 applications including Visio and Project.
  • Good working knowledge of Windows Mobile, Android and Apple iOS devices.
  • Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure Entra, Defender and troubleshooting OneDrive for Business.
  • Understanding of SIP telephone systems.
  • Working knowledge of SharePoint preferably administrating via SharePoint Online.
  • Working knowledge of ERP systems such as NetSuite.
  • Experience with Windows PowerShell.
  • Experience with Linux and Apple operating systems desirably but not essential.
  • Knowledge of current trends in IT systems and security.
  • Experience of dealing with the needs of a diverse workforce with a wide range of IT skills.
  • 12 months experience working in an IT/Desktop Support role.
Benefits
  • Health Care Cash Plan.
  • Life Assurance.
  • Critical Illness Cover.
  • Contributory Pension Scheme via Aviva.
  • Employee Discount Portal.
  • Free On Site Gym.
  • 25 Days of Annual Leave with enhanced leave based on tenure.
  • Annual Leave Purchase Scheme.
  • Employee Referral Scheme / Employee Recognition Scheme.
  • Company Sick Plan.
  • Hybrid Working Model - The role will consist of a mix of working from home and being in our Newcastle Head Office.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Windows 10Microsoft Windows 11PC hardware troubleshootingMicrosoft Office 365Microsoft Teams administrationExchange Online administrationAzure EntraOneDrive for Business troubleshootingNetSuiteWindows PowerShell
Soft skills
team collaborationcommunicationproblem-solvingtime managementcustomer supportanalytical skillsreportingknowledge sharingadaptabilityproactive approach
Certifications
ITIL Foundation