Senior Technical Account Manager

Noma Security

full-time

Posted on: 2/25/2026

Location Type: Remote

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About the role

Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have.
Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms.
Customer-centric mindset and experience working with cross-functional teams.
Proactive problem solver with a bias for action and continuous improvement.

Benefits

Comprehensive medical, dental, and vision coverage
Home office setup reimbursement
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Unlimited paid time off (PTO) - We trust you to manage your time
A warm, supportive, and people-first company culture
A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
Equity options that let you share in Noma’s growth and success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonBashscriptingdiagnosticsautomationintegration

Soft Skills

communicationcustomer-centric mindsetproblem solvingcross-functional collaborationtrust buildingexpectation managementcustomer satisfaction