Product Manager – CRM
Nola
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 R$6,000 per month
About the role
- Build a new CRM business unit with autonomy and real, meaningful challenges.
- Work with the Product and Customer Success (CS) teams to improve our CRM feature.
- Operate the CRM BPO directly for pilot clients in a hands-on capacity.
- Create playbooks, routines, processes, and repeatable service best practices.
- Structure and, subsequently, recruit and lead the BPO operations team.
Requirements
- Hands-on experience with CRM, customer retention, or performance marketing.
- Experience in food service and/or startups is a plus.
- Strong analytical skills, with the ability to read and interpret data and KPIs.
- Learning mindset: test, fail, learn, and iterate quickly.
- Builder mentality, with willingness to start small and scale consistently.
Benefits
- Caju Card: flexible monthly allowance of BRL 600, usable as you wish.
- AI reimbursement: up to BRL 200 per month to reimburse AI tools of your choice.
- Totalpass: access to the Totalpass plan, allowing classes or weight training at various partner gyms.
- Remote-first: we work from anywhere in the world (literally)!
- Birthday day off: celebrate your birthday with a paid day off :)
- Paid time off: 30 days per year, accrued pro rata monthly (starting from the first month).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMcustomer retentionperformance marketingdata analysisKPI interpretation
Soft Skills
analytical skillslearning mindsetbuilder mentalityleadershipteam recruitment