Technical Support Engineer – NSP

Nokia

Technical Support Engineer troubleshooting EMS/NMS products for Nokia's Global IP Network Management team. Collaborating with cross-functional teams to resolve complex technical issues.

Posted 7/29/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in troubleshooting EMS/NMS products, with a strong focus on technical support across software, network, and virtualized environments. Proficient in leading complex technical situations and mentoring junior staff while ensuring SLA compliance and effective issue resolution.

Highest-signal resume keywords

Troubleshooting EMS/NMS ProductsPost-Sales Technical SupportDocker and KubernetesNetworking Protocols (TCP/IP, SNMP)Scripting Languages (Shell, Python)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingJava/JVM DiagnosticsDatabase Management (Vertica, PostgreSQL)Lab Issue ReplicationAutomation Tools (Ansible)

Soft Skills

MentoringCollaborationProblem-Solving

Tools & Technologies

KVMESXiKafkaZookeeperTomcatNeo4j

Industry Keywords

SDNNFVIP/MPLSRouting Protocols (BGP, OSPF)NETCONFYANGGNMIREST/RESTCONF

Tech Stack

Tools & technologies

AnsibleDockerJavaKafkaKubernetesLinuxNeo4jPerlPostgresPythonTCP/IPZookeeper

About the role

Key responsibilities & impact

Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
Work during customer maintenance windows when required.
Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.
Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.
Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.
Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.

Requirements

What you’ll need

Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS.
Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).
Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.
Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.
Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.

Benefits

Comp & perks

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond