Technical Care Specialist

Nokia

Technical Care Specialist at Nokia providing Level 2 support for IP products. Troubleshooting complex networking issues and ensuring customer satisfaction through technical expertise.

Posted 7/29/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IP Networking, including protocols and technologies, with a strong focus on customer support and technical troubleshooting. Capable of delivering high-quality network solutions and improving customer satisfaction through effective communication and process enhancements.

Highest-signal resume keywords

Bachelor's Degree In EngineeringIP Networking ExpertiseNokia IP SR/SSR ProductsTechnical Support ToolsNetwork Troubleshooting Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IP NetworkingMPLSTCP/IPDNSDHCPRoot Cause AnalysisTechnical DocumentationNetwork DesignNetwork IntegrationNetwork Optimization

Soft Skills

Customer Relationship ManagementProblem SolvingProfessional CommunicationProcess ImprovementTeam Collaboration

Tools & Technologies

SalesforceWiresharkTcpdump

Industry Keywords

Network PerformanceService LifecycleTechnical TroubleshootingCustomer FeedbackCritical Issue Management

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration, transformation, and training.
Deliver high-quality expertise throughout every phase of the service lifecycle—planning, designing, deploying, integrating, optimizing, operating, and maintaining network solutions.
Ensure seamless network performance, strengthen customer relationships, and enable long-term business growth.
Handle customer complaints professionally, ensuring timely resolutions and escalating critical issues to senior engineers or management when needed.
Create and update technical documentation—such as knowledge base articles—to support internal teams and customers.
Collect customer feedback and recommend process improvements to enhance technical support efficiency and overall customer satisfaction.

Requirements

What you’ll need

Bachelor’s degree in Engineering with 5 to 8 years of relevant work experience.
Strong technical background in IP networking, protocols, and technologies, particularly with Nokia IP SR/SSR products (SR family devices such as 7750, 7210, 7250, and 7220).
Familiarity with IP networking protocols, including MPLS, TCP/IP, DNS, DHCP, and others.
Experience using technical support tools and ticketing systems, such as Salesforce.
Exposure to outages and critical issues, with the ability to engage the appropriate resources and anticipate customer escalations.
Experience contributing to Root Cause Analysis (RCA) and creating detailed reports.
Proficiency with network troubleshooting tools such as Wireshark and Tcpdump.

Benefits

Comp & perks

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond