Technical Support Engineer

Nokia

Technical Support Engineer providing expert post-sales support for Nokia’s Fixed Networks. Engaging with customers to resolve technical issues and enhance product understanding throughout the lifecycle.

Posted 7/29/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $105,342 - $173,062 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Networking, including Switching and Routing Protocols, and possesses strong analytical skills for troubleshooting complex issues. Proven ability to mentor teams, manage technical projects, and ensure compliance with SLAs while engaging effectively with customers and vendors.

Highest-signal resume keywords

NetworkingSwitching And Routing ProtocolsFixed Network ProductsSoftware Defined NetworksCloud & Virtualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System-Level TroubleshootingDefect IdentificationProgrammingLinuxDatabases

Soft Skills

Excelling Communication SkillsMentoringTraining

Tools & Technologies

XGPONCloud TechnologiesVirtualization Tools

Certifications & Qualifications

Networking CertificationsProgramming CertificationsLinux CertificationsCloud & Virtualization Certifications

Industry Keywords

TelecommunicationComputer Systems EngineeringTechnical DocumentationSLA Compliance

Tech Stack

Tools & technologies

CloudLinuxSwitching

About the role

Key responsibilities & impact

Utilizes advanced analytical skills to address complex, non-routine problems and offers innovative perspectives.
Acts as a professional advisor, mentor, and trainer, providing guidance to teams and less experienced personnel.
Leads technical projects with manageable risks and resource requirements, while ensuring SLA compliance and resolving escalated cases.
Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R&D teams for fixes.
Engages with customers and third-party vendors to address complex cases, provide workarounds, and ensure quick recovery during critical outages.
Creates, reviews, and approves technical documents, guidelines, and knowledge articles, while performing training and knowledge transfer across teams.

Requirements

What you’ll need

B.S. in Telecommunication, Networking, Computer Systems Engineering.
5 to 7 years of proven experience in Networking (switching and routing protocols), Fixed Network Products (xGPON), Software Defined Networks (SDN), Cloud & Virtualization, programming, Linux and databases.
Networking, programming, Linux, Cloud & Virtualization Certifications will be a plus.
Excelling communication skills, including advanced to fluent English.

Benefits

Comp & perks

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program