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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Hardware Services, including service delivery costs, pricing strategies, and cross-functional collaboration. Proficient in analytical skills and understanding of accounting principles to support operational and business objectives.
Highest-signal resume keywords
5 Years Experience In Maintenance OperationsBachelor’s Degree In Engineering Or TelecommunicationsStrong Analytical SkillsMicrosoft Excel ProficiencyUnderstanding Of Accounting Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service CostingPricing StrategyProject ManagementCross-Functional Team LeadershipHardware Services Processes
Soft Skills
Verbal CommunicationWritten CommunicationPresentation SkillsFlexibility
Tools & Technologies
Microsoft TeamsPowerBIPowerPointSales ForceNokia Tools
Industry Keywords
Statements Of WorkService DeliveryOperational IssuesBusiness ManagementP&L Statement
About the role
Key responsibilities & impact- Business owner for Hardware Services for a family of products, managing HWS service delivery costs and margins to targets.
- Manage the hardware services portfolio, master data (HWS Sellable Items - SI), service costing and pricing, Statements of Work (SOW), and quoting tool function.
- Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service and FLM Service offers and associated value proposition / marketing collateral. Cross functional team engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance.
- Work with the Hardware Services Delivery, and Deployment Services & Sourcing teams to drive execution product Hardware Services offers.
- Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
- Define strategy and pricing for Hardware services and maintain costing / pricing tools.
- Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities.
Requirements
What you’ll need- 5 years of experience in Maintenance Operational and/or Business experience
- Bachelor’s Degree (Engineering or Telecommunications preferred) or Management Degree
- Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of Accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills
- Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations (Nice to Have)
- Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT (Nice to Have)
- Project planning and management execution (Nice to Have)
Benefits
Comp & perks- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond