Principal Global NPI Engineer

Nokia

Global NPI Engineer responsible for customer onboarding and improving product quality at Infinera. Collaborating with cross-functional teams to facilitate product lifecycle management.

Posted 7/20/2026full-timeRichardson • Texas • 🇺🇸 United StatesLead💰 $125,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer management and onboarding within technical environments, with a strong focus on relationship-building, escalation management, and product quality enhancement. Proficient in network concepts and testing methodologies, ensuring successful deployment and customer satisfaction.

Highest-signal resume keywords

Customer ManagementOnboarding ExperienceEscalation ManagementOptical Network KnowledgeTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonSDNNetConfGNMIOpenROADMSNMPEthernetTCP/IP NetworkingOptical Test SetsL2/L3 Routing

Soft Skills

Interpersonal SkillsProblem-Solving SkillsCommunication SkillsDetail-Oriented

Tools & Technologies

OTDROSABERTSpirentIXIAAgilentExcelPowerPoint

Industry Keywords

Long Haul NetworksMetro Optical NetworksSONET/SDHOTN Network ConceptsProduct Lifecycle Process

Tech Stack

Tools & technologies

PythonSwitchingTCP/IP

About the role

Key responsibilities & impact

Lead critical customer onboarding, including setup, configuration, training, and troubleshooting to ensure successful deployment and adoption.
Act as the primary point of contact for customer management, fostering strong relationships and addressing customer needs during onboarding and early adoption phases.
Support and lead customer demonstrations, lab certifications, and early product trials to showcase product capabilities and ensure certification requirements are met.
Handle escalations for critical customer issues, ensuring timely resolution, clear communication, and follow-through with stakeholders.
Generate customer test plans for newly released hardware or software features to validate performance in customer environments.
Contribute to Serviceability Requirements based on customer feedback to enhance product usability and quality using the Product Lifecycle Process.
Act as a customer advocate in cross-functional meetings to provide feedback that improves customer experience and product quality.
Provide initial escalation support for new Infinera Hardware & Software Releases from FCS to GA.
Reproduce early field issues, assist with lab testing, and create technical collaterals for broader communication.
Collaborate cross-functionally with teams across regions to align on customer needs and product improvements.
Maintain a consistent feedback loop with customers and internal teams to drive enhanced customer satisfaction and product quality.

Requirements

What you’ll need

Proven experience in customer management, onboarding, and relationship-building in technical environments.
Prior experience with Long Haul and/or Metro Optical Networks required.
Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials.
Strong escalation management skills, with a track record of resolving critical customer issues effectively.
Detail-oriented with excellent problem-solving skills, applicable to complex network scenarios.
Prior exposure to automation (Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, controller, CLI) is a plus.
Practical knowledge of Ethernet, DWDM, client interfaces, SONET/SDH (not mandatory), and OTN network concepts & use cases.
Knowledge of TCP/IP networking, L2/L3 routing, and switching.
Experience with optical test sets such as OTDR, OSA, BERT, and optical power meters.
Experience with IP L2/L3 traffic generators and analyzers such as Spirent, IXIA, or Agilent.
Hands-on testing experience with ROADM, EDFA, Raman amplifiers, and coherent transponders.
Prior system test, QA experience, or knowledge of the product development lifecycle is a plus.
Proficiency in creating PowerPoint presentations and using Excel for customer reporting and documentation.
Exceptional interpersonal, oral, and written communication skills to engage with customers and internal teams.
Education Requirements:
Bachelor's/master's degree in electrical/Electronic Engineering, Computer Engineering, Computer Science,
Telecommunications, or a related field.
At least 7+ years of experience in the job offered or related roles.

Benefits

Comp & perks

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program