Nokia

Professional Services Engineer – Subsea

Nokia

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • 🇧🇬 Bulgaria

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Job Level

SeniorLead

Tech Stack

TCP/IP

About the role

  • Providing quotes for services
  • Working with partners to deliver services to Nokia customers
  • Assisting sales to convey the benefit of Nokia Professional Services
  • Proficient in all supported releases of Nokia products
  • Proficient in presenting a demonstration to customers of the Nokia Equipment
  • Provide technical assistance to Nokia customers from product trial through implementation
  • Manage operational aspects of customer trials and deployment including:
  • o Resolving customer-identified problems
  • o Representing Support in customer AIR meetings
  • o Generating Ops review reports and delivering Ops reviews to the customer
  • o Driving customer interests within Nokia
  • o Communicating to HQ
  • o Providing technical expertise to local account teams
  • Plan, manage and execute SOW/contract deliverables for Nokia Professional Services offerings
  • Assist in customer-specific test plan
  • Customer management of high visibility technical issues
  • Lead in technical meetings with customers
  • Type Approval Testing (TAT) for SW releases
  • Lab trials and field trials
  • Audit and present customer operations reviews
  • Providing onsite support during deployment to ensure customers easily integrate Nokia into their operations
  • Playing an active role in kick off meetings to ensure customers are covered for all aspects of Operations – Training, Service Logistics, TAC, etc
  • Writing of Method of Procedures (MOP) for technical activities

Requirements

  • Experience with SLTE networks is mandatory
  • Strong technical background on optical long-haul DWDM/FlexGrid ROADM networks, idler/ASE usage and wet plants
  • Excellent communication skills, technical knowledge and services requirement identifications, in-depth knowledge of physical and logical network designs, teamwork, and organizational skills
  • Provide operations review and professional services solutions to customer. This includes using PowerPoint, white boarding and presentation of material
  • Superior technical competence in trouble-shooting real-time embedded software, optical and digital hardware, and network management systems
  • TCP/IP experience require with emphasis on the following protocol, OSPF, ISIS, RSVP, GMPLS, and P2P
  • Experience with Layer2 and 3
  • Strong technical background testing or supporting of the following:
  • NM/OSS software using XML, CORBA, TL-1 or SNMP
  • Bachelor Science Computer Science, Electrical Engineering, Telecommunications, or a minimum of 7 years experience demonstrating success and growth while supporting or testing high-speed optical networking products for the service provider market
Benefits
  • Continuous learning opportunities
  • Well-being programs to support you mentally and physically
  • Opportunities to join and get supported by employee resource groups
  • Mentoring programs
  • Highly diverse teams with an inclusive culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SLTE networksDWDMFlexGrid ROADMTCP/IPOSPFISISRSVPGMPLSP2PNM/OSS software
Soft skills
communication skillsteamworkorganizational skillstechnical knowledgeservices requirement identificationtroubleshootingpresentation skillscustomer managementleadershipproblem resolution