IT Service Desk Engineer
Abnormal Security
JamfMacOSServiceNowTCP/IPVMware
Care Engineer
Nokia
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
KubernetesLinuxOpenShiftOpenStack
About the role
- Extend advanced technical and product support within care service delivery.
- Handle complex troubleshooting cases, particularly at the solution and system level.
- Diagnose issues, work with internal teams, and collaborate closely with R&D to escalate and resolve customer problems.
- Focus on delivering an excellent customer support experience while seeking ways to automate and simplify processes.
Requirements
- 8+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
- Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
- Advanced (Level-3) expertise on Linux.
- Worked in the NAM time zone or supported the NAM customer.
- Basic (Level-2) networking expertise.
Benefits
- continuous learning opportunities
- well-being programs to support you mentally and physically
- opportunities to join and get supported by employee resource groups
- mentoring programs
- highly diverse teams with an inclusive culture where people thrive and are empowered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KubernetesOpenShiftLinuxnetworkingtroubleshootingcustomer supportautomationsystem diagnosisdeploymenttesting
Soft skills
collaborationproblem-solvingcommunicationcustomer experience focus
Certifications
Bachelor's degree
