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Tech Stack
Tools & technologiesCloudDistributed SystemsKubernetesLinuxOpenStackPythonVMware
About the role
Key responsibilities & impact- Our goal is to support customers via NPI process (new product introduction) to complete their project commitment with highest quality, while provide dedicated SPOCs for our lead customers to enable faster turnaround and resolutions.
- We are responsible forE2E of Customer Project (Deployment, Integration, customer acceptance Test cases development and Execution) and importantly trouble working on troubleshooting complex issues working along with R&D)
- We also perform ticket handling/Emergency handling to shield R&D from Non-product cases.
- We are accountable also to enable services team members on the latest product/versions.
- We are challenged to design/create solution to automate troubleshooting/system recovery via AI based tools/desired automated scripts.
Requirements
What you’ll need- 5yrs+ experience in Telecom Core technologies, supporting high-traffic, large-scale distributed systems and client–server architectures.
- Strong understanding of core network elements and solutions, and their business and operational value to telecom operators.
- Proven expertise in Root Cause Analysis (RCA) for complex customer issues, acting as a subject matter expert and collaborating effectively with virtual, cross-functional teams to deliver sustainable solutions.
- Has a good understanding of AI/ML workflows with the scripting expertise (Python/Bash) needed to automate and deploy intelligent solutions.
- Willingness to participate in Nokia Global Emergency Support and 24×7 on-call activities.
- Flexibility to travel on short notice for onsite customer support, project execution, or critical issue resolution.
- Prior experience in customer interfacing, with the ability to understand customer deployments, architectures, and serviceability use cases.
- In-depth knowledge of 3G/4G call flows and a good working understanding of 5G call flows.
- Hands-on experience with 4G/5G Core components, including CSD, PCRF, VoLTE, DRA, SCP, BSF, and SEPP.
- Solid understanding of 4G/5G Core Network architecture, with exposure to HLR, HSS, UDM, EIR, and relevant 3GPP standards.
- Strong hands-on knowledge of signaling protocols and interfaces, including Diameter, HTTP/2, REST APIs, JSON, SCTP, and TCP, along with experience working with core network products such as Load Balancers.
- Practical experience with Linux-based environments, virtualization, and cloud platforms including Kubernetes, VMware, and OpenStack, as well as CSF assets and blueprints (e.g., BVNF, BCMT, BELK).
Benefits
Comp & perks- Our recruitment process
- We act inclusively and respect the uniqueness of people.
- Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
- We are committed to a culture of inclusion built upon our core value of respect.
- If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply.
- Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
- The length of the recruitment process may vary depending on the specific role's requirements.
- We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Root Cause Analysis (RCA)Python ScriptingBash Scripting4G/5G Core Network ArchitectureSignaling ProtocolsDiameterHTTP/2REST APIsJSONTCP
Soft Skills
Customer InterfacingCollaborationProblem Solving