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Tech Stack
Tools & technologiesCloudLinuxPython
About the role
Key responsibilities & impact- Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
- Reproduce and isolate issues in lab environments for deeper analysis.
- Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
- Conduct root cause analysis and recommend corrective actions.
- Develop and maintain knowledge base content to enhance team efficiency and customer support.
- Participate in a global on-call rotation to support critical issues.
- Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
- Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
Requirements
What you’ll need- Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
- 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
- Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
- Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
- Ability to develop structured technical documentation and communicate effectively with technical teams.
- Experience working independently and in diverse, global teams.
- Good soft skills and perform well under pressure.
- Scripting experience, particularly with Shell or Python.
- Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
- Cisco or Nokia IP certifications
Benefits
Comp & perks- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TroubleshootingRoot Cause AnalysisScriptingNetwork ProtocolsTechnical DocumentationLayer 2/Layer 3 NetworkingIP/MPLS ProtocolsAutomation/AI IntegrationJira ManagementNetwork Testing/Analysis
Soft Skills
Analytical SkillsProblem-SolvingSelf-MotivatedProactiveEffective Communication
Certifications
Cisco IP CertificationNokia IP Certification