Solution Designer, Copilot Studio

Nokia

Solution Designer leveraging Microsoft Power Platform to drive digital transformation at Nokia. Collaborating with stakeholders and guiding AI development within the organization.

Posted 6/1/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Partner with business stakeholders to identify high‑value copilot scenarios, define measurable outcomes (time saved, deflection rate, quality), and shape a delivery roadmap.
Design end‑to‑end copilot solutions (Copilot Studio + data + integrations), including conversation strategy, orchestration approach, and overall technical architecture.
Determine the best approach for grounding responses (approved knowledge sources, websites, SharePoint, Dataverse, Graph-connected content), and reduce hallucination risk with guardrails and citations where possible.
Specify how the copilot will securely interact with enterprise systems using Power Platform connectors, custom connectors, APIs, or actions—ensuring performance and reliability.
Design authentication patterns (Entra ID), role-based access, least privilege, and user context handling—especially when copilots call systems of record.
Ensure the solution complies with organizational policies (DLP, data classification, retention, audit), and coordinate reviews with security/privacy teams.
Define Dev/Test/Prod environment setup, solution packaging, versioning, release pipelines, and deployment patterns aligned to CoE standards.
Create and maintain reusable templates (topic patterns, prompt patterns, escalation flows, connector/action patterns), plus naming conventions and design standards to scale consistently.
Establish prompt guidance (system instructions style, grounding prompts, safe completion patterns), response formatting standards, and content safety practices.
Plan functional testing, conversation testing (happy-path/edge cases), security testing, regression testing, and load/performance considerations; define acceptance criteria.
Identify risks (misleading answers, sensitive data exposure, bias, over-automation), implement mitigations (guardrails, disclaimers, escalation), and document decisions for governance.
Act as the bridge across business owners, makers, pro developers, security, and operations—driving design reviews, backlog clarity, and delivery alignment.
Ensure go-live readiness (support model, runbooks, incident process), define maintenance cadence, and manage continuous improvement using analytics and feedback loops.

Requirements

What you’ll need

Bachelor's degree in computer science, information systems, or a related field.
7+ years of experience in enterprise IT solution design and development, including at least 3+ years in Power Platform / low-code architecture roles.
Expertise in Copilot Studio, Agentic AI solutions, and M365 Copilot. Power Apps, Power Automate (cloud / desktop), Power Pages, Dataverse, custom/premium connectors, APIs and integrations are also included.
Experience with Agentic AI governance, PowerShell scripts, C# are a strong plus
Strong hands-on experience in Agentic AI solutions, with attention to performance, security, maintainability, and extensibility to guide and support end users in their use cases.
Strong knowledge and skills in M365 Copilot, as well as other Microsoft 365 applications such as MS Teams, SharePoint, and M365 applications.
Excellent analytical, problem-solving, and communications skills: Written, Verbal and ability to present material management teams, create operational procedures guidance, and training.
Passionate about technology, user experience, Artificial Intelligence, and collaboration tools
Significant experience in deploying large scale technical solutions, planning and managing activities
Agile and Continuous Delivery and methodologies, Azure DevOps

Benefits

Comp & perks

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond

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Hard Skills & Tools

enterprise IT solution designPower Platformlow-code architectureCopilot StudioAgentic AI solutionsPower AppsPower AutomateDataverseC#PowerShell

Soft Skills

analytical skillsproblem-solving skillscommunication skillspresentation skillsattention to detailcollaborationuser experience focuspassion for technologycontinuous improvementgo-live readiness

Certifications

Bachelor's degree in computer scienceBachelor's degree in information systemsrelated field degree