Service Owner – CoPilot Studio Governance

Nokia

Service Owner for Copilot Studio Governance at Nokia shaping AI solutions and ensuring compliant usage across the enterprise. Collaborating with various teams for Microsoft 365 Copilot and automation.

Posted 6/1/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Define, implement, and own the governance framework for Microsoft 365 Copilot and Copilot Studio across the enterprise
Establish policies, standards, and guardrails for agent creation, publishing, usage, and retirement
Design and maintain agent lifecycle governance, including ownership, approval flows, versioning, and decommissioning
Partner with Security, Legal, Privacy, and Compliance teams to ensure responsible and compliant AI usage
Define and enforce data protection and DLP controls related to Copilot and agent interactions
Govern access models and permissions for Copilot Studio, agents, connectors, and extensibility scenarios
Act as the enterprise authority on Copilot and agent governance, providing guidance to architects, developers, and business teams
Define monitoring, auditing, and reporting requirements for Copilot and agents’ usage at scale
Contribute to adoption and enablement efforts by providing clear governance playbooks, decision frameworks, and best practices
Monitor Microsoft 365 Copilot roadmap, staying continuously aligned with Microsoft’s product direction, analyzing roadmap changes, and actively participating in private and public previews, internal programs initiatives to provide early architectural guidance, readiness assessments, and recommendations to stakeholders

Requirements

What you’ll need

Bachelor's degree in computer science, information systems, or a related field with Over 12 years of enterprise in IT solution design and development experience, including 2+ years with Microsoft 365 Copilot and 4+ years in Power Platform and low-code architecture roles.
Proven experience designing and operating governance models for platforms used at scale
Hands-on experience with Microsoft 365 Copilot and Copilot Studio, with a strong focus on governance, controls, and lifecycle management
Expertise in Copilot Studio, Agentic AI solutions, and M365 Copilot. Power Apps, Power Automate (cloud / desktop), Power Pages, Dataverse, custom/premium connectors, APIs and integrations are also included.
Experience with PowerShell scripts and C# are a strong plus
Agent 365 understanding is a strong plus
Deep understanding of agent lifecycle governance, including creation, publishing, versioning, monitoring, retirement, and ownership models, Microsoft Purview concepts: sensitivity labels, information protection, retention, eDiscovery basics, auditing—plus practical implementation patterns for Copilot readiness.
Solid understanding of identity, access, and permission models (Entra ID, least privilege, role-based access)
Experience working with Azure resources relevant to Copilot and extensibility scenarios
Familiarity with prompt governance, prompt safety patterns, and responsible AI principles
Experience designing agents: intents, actions, orchestration, fallback, human-in-the-loop, conversation design, grounding strategies, and lifecycle/versioning.
Able to design and operationalize DLP policies that protect data without blocking productivity — balancing risk, usability, and business outcomes.
Deep understanding about Copilot Studio components, as well as Power Platform admin center (PPAC) and Microsoft 365 Admin Center (MAC).

Benefits

Comp & perks

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365 CopilotCopilot StudioPower PlatformPower AppsPower AutomateDataverseC#PowerShellagent lifecycle governancedata loss prevention (DLP)

Soft Skills

governancecollaborationcommunicationdecision-makinganalytical thinkingproblem-solvingleadershipguidancemonitoringreporting