Care Engineer

Nokia

Care Engineer providing expert technical support for Nokia's Packet Core products in hybrid work environment. Collaborating with customers and engineering teams to resolve network issues effectively.

Posted 5/26/2026full-timeAthens • 🇬🇷 GreeceSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Provide technical support analysis and solutions via ticket handling
Investigate and identify software defects in cooperation with R&D
Ensure SLAs are met for escalated cases
Participate in Emergency on call shifts (12x7)
Provide remote recovery support in the event of an out-of-service condition
Travel to customer or customer team premises upon requests
Create reports for Root Cause Analysis
Perform deployments based on cloud infrastructure
Participate in New Product Introduction (NPI) Activities
Gain Deep down knowledge of functional areas
Plan and execute technical tasks requiring specialist skills in your own professional area.

Requirements

What you’ll need

10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
Care Expert Technical Support – Packet Core.
Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
Exposure on CNF and VNF deployment
Exposure on routing protocols
Fault identification/correction/ reporting skills on the particular subsystem and equipment
Ready to support Emergencies on a 24/7 basis
Flexible to work in different time zones.
Having Excellent in logical / analytical skills.
Linux Cloud certification.

Benefits

Comp & perks

On site, hybrid or remote work arrangements, based on the business requirements
Life and medical insurance, plus an annual medical check-up program
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Group pension plan and incentive programs to support long-term financial security
Ticket restaurant e-card
Company bus transportation and company-provided mobile device with subscription
Referral bonus for recommending qualified candidates
Well-being programs to support your mental and physical health
Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
A learning culture that promotes continuous personal and professional growth – for your role and beyond

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical support analysissoftware defect investigationcloud infrastructurepacket core troubleshootingtrace analysislog file analysisCNF deploymentVNF deploymentrouting protocolsroot cause analysis

Soft Skills

analytical skillsflexibilityemergency support readinesscommunication skillsproblem-solving skills

Certifications

Linux Cloud certification