Nokia

FN TEC Engineer

Nokia

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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Tech Stack

CloudLinuxPython

About the role

  • Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
  • Reproduce and isolate issues in lab environments for deeper analysis.
  • Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
  • Conduct root cause analysis and recommend corrective actions.
  • Develop and maintain knowledge base content to enhance team efficiency and customer support.
  • Participate in a global on-call rotation to support critical issues.
  • Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
  • Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.******

Requirements

  • Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
  • 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
  • Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
  • Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
  • Ability to develop structured technical documentation and communicate effectively with technical teams
  • Experience working independently and in diverse, global teams.
  • Good soft skills and perform well under pressure.
  • It would be nice if you also had:
  • Scripting experience, particularly with Shell or Python.
  • Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
  • Cisco or Nokia IP certifications****
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdebuggingroot cause analysisscriptingLinuxnetworking protocolsIP/MPLS protocolstechnical documentationCloud environmentscontainerized environments
Soft Skills
analytical skillsproblem-solving skillsself-motivatedproactiveresults-orientedeffective communicationindependent workteam collaborationperforming under pressuregood soft skills
Certifications
Cisco IP certificationNokia IP certification