Nokia

Automation Engineer – Analytics and Automation

Nokia

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudGoogle Cloud PlatformITSMJavaScriptPythonSOAPSQL

About the role

  • Design, develop, and implement automation for ITSM workflows (e.g., incident, change, request management).
  • Connect ITSM tools with other enterprise systems (monitoring, CMDB, cloud platforms, ticketing systems, chatbots).
  • Write scripts (PowerShell, Python, JavaScript, etc.) to automate repetitive tasks. Use APIs, scripting, and orchestration tools for seamless data exchange.
  • Develop custom automation modules or bots for service desk operations. Monitor automated workflows for performance and reliability.
  • Continuously optimize automation to reduce SLA breaches and improve user experience.
  • Ensure automation adheres to ITIL best practices and organizational policies. Support IT stakeholders across the organization.
  • Research and implement AI/ML-based automation for predictive incident resolution and self-healing systems.
  • Improve end-user experience through standardization. Ensure compliance with Nokia security policies.

Requirements

  • Degree in Engineering, Computer Science, or related field from recognized university
  • 3-5 years of relevant professional experience
  • Experience in programming in JavaScript (especially in programming of Service Now), PowerShell and Python
  • Knowledge of Service Now and Integration Hub. Knowledge of Automated Test Framework is a plus.
  • Knowledge of LDAP, Office365, Azure and Google Cloud Platform, databases, SQL language and relevant programming languages
  • Experience with optimal interface development (REST, SOAP, Graph API), their monitoring and scalability
  • Knowledge of AI tools and practical application of Machine Learning to speed-up automation processes
  • Experience in international IT Delivery organizations is a plus
  • Experience with desktop automation is a plus (NexThink, Systrack)
  • Strong cross-functional skills, transcending across global teams
Benefits
  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PowerShellPythonJavaScriptRESTSOAPGraph APISQLAIMachine LearningITIL
Soft skills
cross-functional skillscommunicationcollaborationproblem-solvinguser experience improvement
Certifications
Degree in EngineeringDegree in Computer Science