Senior IT Project Manager
Labcorp
PMP
Technical Project Manager, Customer Escalation Management
Nokia
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage key Customer Escalations within the Escalation Management function of Engineering Operations
- Work in partnership with Product and Engineering (P&E) Quality, Portfolio Management, Product Development, Cloud and Network Services (CNS) Services and Care teams and the Global Business Center (GBC)
- Drive resolution of cross-CNS identified Customer escalations including technical issue resolution and root cause analysis
- Identify systemic issues and program manage their remediation
- Be the primary contact for P&E, providing Executive updates to P&E leadership and cross-CNS leadership
- Provide Executive-level communication and collaborate across functions
- Possess deep technical competence in the Telco SW domain and drive execution excellence
Requirements
- Bachelor or Master’s degree in Computer Science, Engineering or a related field
- Extensive experience in Program Management within the Telco SW industry
- Strong understanding of R&D execution best practices
- Excellent communication and inter-personal skills
- Operational Excellence – expertise in defining and driving Programs to a rapid completion
- Problem Solving - proactive approach to identifying and addressing challenges
