Senior IT Business Analyst
Celestica
ApacheCloudERPOracleSDLCSQLSubversion
Job Level
SeniorLead
Tech Stack
CloudSDLCUnix
About the role
- Plan, coordinate, write, and illustrate technical documentation and user guides as web-based publications for internal and external users
- Create high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles
- Independently manage documentation schedules and deliverables to align with product development timelines
- Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information
- Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext and Oxygen XML
- Use graphic editors (e.g., SnagIt, CorelDraw) and apply single-sourcing strategies for reusable content
- Leverage Agile methodologies and DevOps practices; use defect-tracking and content management systems (e.g., Jira, Confluence)
- Continuously improve documentation quality and usability while adhering to corporate standards and quality benchmarks
Requirements
- Bachelor's degree with 10 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain
- Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC)
- Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw)
- Hands-on experience with API documentation, including integration into customer-facing technical content
- Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence
- Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables
- (Nice to have) Working knowledge of basic UNIX and scripting for interacting with development/test environments
- (Nice to have) Experience with single-sourcing strategies and content management systems for scalable content development
