Customer Documentation Developer

Nokia

full-time

Posted on: 9/2/2025

Location: 🇮🇳 India

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SeniorLead

CloudSDLCUnix

About the role

Plan, coordinate, write, and illustrate technical documentation and user guides as web-based publications for internal and external users
Create high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles
Independently manage documentation schedules and deliverables to align with product development timelines
Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information
Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext and Oxygen XML
Use graphic editors (e.g., SnagIt, CorelDraw) and apply single-sourcing strategies for reusable content
Leverage Agile methodologies and DevOps practices; use defect-tracking and content management systems (e.g., Jira, Confluence)
Continuously improve documentation quality and usability while adhering to corporate standards and quality benchmarks

Bachelor's degree with 10 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain
Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC)
Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw)
Hands-on experience with API documentation, including integration into customer-facing technical content
Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence
Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables
(Nice to have) Working knowledge of basic UNIX and scripting for interacting with development/test environments
(Nice to have) Experience with single-sourcing strategies and content management systems for scalable content development