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Noibu

Manager, Mid-Market Customer Success

Noibu

Manager of Mid Market Customer Success at Noibu, leading a team focused on delivering value to clients. Collaborating with cross-functional teams for optimal customer experiences.

Posted 7/1/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$150,000 - CA$170,000 per yearWebsite

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Motivate and guide a team of Mid Market Customer Success Managers
  • Develop and implement customer success strategies
  • Monitor key performance indicators (KPIs)
  • Cultivate strong relationships with enterprise customers
  • Work closely with Product and Go-To-Market (GTM) teams
  • Anticipate and mitigate customer-related risks
  • Act as a customer advocate within the organization
  • Ensure team scales and efficiency through AI initiatives

Requirements

What you’ll need
  • 5+ year proven track record of successfully leading and managing a team of Customer Success Managers in a high touch B2B SaaS enterprise-level environment
  • Consistently hit your GRR Targets quarter over quarter
  • Managed a $10M+ book of business
  • Passionate about delivering exceptional customer experiences
  • Strategic thinker with a mindset for developing customer success strategies
  • Strong communication and interpersonal skills
  • Data-driven
  • Familiarity with the enterprise technology industry and customer success best practices
  • Proven record of implementing processes and best practices for predictable outcomes
  • Hands-on experience leveraging AI tools

Benefits

Comp & perks
  • Unlimited Time Off & Flexible Working Style
  • Benefits from Day 1
  • Monthly Company-Wide & Team-Specific Socials
  • Frequent post-work Happy Hours
  • Annual Holiday Party

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer Success StrategiesData-Driven Decision MakingProcess ImplementationPerformance Metrics AnalysisRisk Mitigation
Soft Skills
Strong Communication SkillsInterpersonal SkillsMotivational LeadershipStrategic Thinking