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Noibu

Manager, Mid-Market Customer Success

Noibu

Manager of Mid Market Customer Success at Noibu, leading a team focused on delivering value to clients. Collaborating with cross-functional teams for optimal customer experiences.

Posted 7/1/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$150,000 - CA$170,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Success teams within a B2B SaaS environment, focusing on developing customer success strategies and leveraging AI tools to enhance efficiency and customer experiences.

Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceTeam LeadershipAI Tools ImplementationKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success StrategiesData-Driven Decision MakingProcess ImplementationPerformance Metrics AnalysisRisk Mitigation
Soft Skills
Strong Communication SkillsInterpersonal SkillsMotivational LeadershipStrategic Thinking
Industry Keywords
Enterprise TechnologyCustomer Success Best PracticesHigh Touch Customer EngagementGRR TargetsBook of Business Management

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Motivate and guide a team of Mid Market Customer Success Managers
  • Develop and implement customer success strategies
  • Monitor key performance indicators (KPIs)
  • Cultivate strong relationships with enterprise customers
  • Work closely with Product and Go-To-Market (GTM) teams
  • Anticipate and mitigate customer-related risks
  • Act as a customer advocate within the organization
  • Ensure team scales and efficiency through AI initiatives

Requirements

What you’ll need
  • 5+ year proven track record of successfully leading and managing a team of Customer Success Managers in a high touch B2B SaaS enterprise-level environment
  • Consistently hit your GRR Targets quarter over quarter
  • Managed a $10M+ book of business
  • Passionate about delivering exceptional customer experiences
  • Strategic thinker with a mindset for developing customer success strategies
  • Strong communication and interpersonal skills
  • Data-driven
  • Familiarity with the enterprise technology industry and customer success best practices
  • Proven record of implementing processes and best practices for predictable outcomes
  • Hands-on experience leveraging AI tools

Benefits

Comp & perks
  • Unlimited Time Off & Flexible Working Style
  • Benefits from Day 1
  • Monthly Company-Wide & Team-Specific Socials
  • Frequent post-work Happy Hours
  • Annual Holiday Party