Node.Digital

Unified Communications Lead – Senior Program Manager, Team Lead

Node.Digital

full-time

Posted on:

Location Type: Hybrid

Location: Herndon • Virginia • United States

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Job Level

Senior

Tech Stack

CloudServiceNow

About the role

  • Lead enterprise UC O&M: telephony/voicemail, Cisco/Poly VTC, WebEx, streaming/portal/VOD, digital signage, eFax, and UC for call centers.
  • Architect, implement, and upgrade Cisco UC core (CUCM, Expressway, CMS, CMM, TMS, UCCX) and Poly platforms (DMA, RMX, Resource Manager).
  • Oversee Cisco/vBrick streaming and ConnectedSign signage; guide migration strategy (increasing Cisco usage).
  • Ensure QoS delivery: DSCP/NetFlow, jitter/latency monitoring (SolarWinds/StealthWatch); manage SIP/PRI/H.323/URI and survivable gateways.
  • Coordinate regional field engineering for deployments, site surveys, and tickets via ServiceNow; provide monthly/on‑demand reporting.
  • Maintain documentation (standards, build guides, runbooks), configuration/inventory, and security accreditation support.
  • Collaborate closely with client stakeholders and partners such as Engineering, Security, Architecture,Network and ITFS
  • Evaluate UC technologies to help the government make best value acquisitions to support the UC Enterprise
  • Ensure UIUX across the UC enterprise providing consistent simple user experience.

Requirements

  • 10+ years UC architecture/operations with nationwide deployments.
  • CCNP/CCIE Collaboration‑level knowledge; exec event support; complex incident leadership.
  • Integration of UC with hybrid cloud; performance management for real‑time media.
  • 2-5 years of DHS UC experience is preferred with practical knowledge and application of the DHS 4300A
  • Certifications (preferred): Preferred: Cisco CCNP/CCIE Collaboration; ITIL v4; Poly/Avaya OEM credentials a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cisco UC coreCUCMExpresswayCMSCMMTMSUCCXPoly platformsSIPPRI
Soft Skills
leadershipcollaborationcommunicationreportingdocumentationstakeholder managementincident managementperformance managementmigration strategyuser experience
Certifications
CCNPCCIE CollaborationITIL v4Poly OEM credentialsAvaya OEM credentials