Customer Care Specialist

Noctrix Health, Inc.

Customer Care Specialist providing virtual patient support at Noctrix Health. Engaging with patients and clinicians to enable successful usage of Nidra therapy remotely.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service excellence and effective communication skills, with the ability to provide empathetic support and technical solutions to patients. Capable of collaborating with clinical teams and managing multiple priorities in a dynamic environment.

Highest-signal resume keywords

Customer Service ExcellenceTechnical SupportCommunication SkillsProblem-Solving SkillsExperience in Sleep or Neuromodulation Industries

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPositive AttitudePatienceCollaborationOwnership and Accountability

Tools & Technologies

Salesforce

Industry Keywords

Virtual Patient InteractionsTherapy SupportClinical AspectsTechnical Use of ProductImplementation Process

About the role

Key responsibilities & impact

Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and pro-active and reactive therapy support.
Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product.
Provide on-demand technical support as needed via patient preferred platforms.
Capture therapy support needs and provide valuable feedback to the product management and development teams.
Collaborate with clinicians and functional organizations to recommend content for training courses and materials.
Maintain existing relationships with patients and clinical and business partners.

Requirements

What you’ll need

High School diploma required.
Associate or bachelor’s degree in biology or health related field encouraged and preferred for many promotional opportunities.
Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, providing empathetic support and solutions with patience and understanding.
Proven customer service excellence with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance.
Excellent verbal and written communication skills and outstanding ability to communicate and collaborate effectively.
Ability to understand, convey, coach, and teach others the clinical aspects and technical use of the product.
Ability to diagnose complex customer issues cross-functionally with minimal guidance using new technologies.
Strong problem-solving and troubleshooting skills.
Strong sense of ownership and accountability.
Ability to multitask and handle multiple priorities in a complex, challenging environment.
Previous experience in the sleep or neuromodulation industries considered a plus.
Experience with Salesforce considered a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Noctrix Health, Inc. Website LinkedIn All Job Openings 11 - 50 employees Founded 2018 🏥 Healthcare 🔧 Hardware 🔥 Funding within the last year 💰 $33.5M Venture Round - Noctrix Health on 2025-08 Healthcare
Hardware Noctrix Health, Inc. is developing the next generation of clinically validated wearable therapeutics to manage chronic neurological disorders, focused initially on Restless Legs Syndrome (RLS). Their prescription-grade wearable therapy, marketed as Nidra (Tonic Motor Activation, TOMAC), has earned FDA Breakthrough Device designation (June 2020), a De Novo decision (April 2023), and had a pivotal RESTFUL trial published in SLEEP (July 2023). The company began commercial shipments in mid‑2023 and achieved dedicated CMS HCPCS reimbursement codes and payments for Nidra and supplies in October 2024. Noctrix combines medical-device expertise with neuroscientists and consumer-electronics engineers to deliver clinically validated, patient-facing wearable medical devices. Customer Care Specialist Job not on LinkedIn 🔥 4 minutes ago 🏄 California – Remote 💵 $55k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and pro-active and reactive therapy support.
Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product.
Provide on-demand technical support as needed via patient preferred platforms.
Capture therapy support needs and provide valuable feedback to the product management and development teams.
Collaborate with clinicians and functional organizations to recommend content for training courses and materials.
Maintain existing relationships with patients and clinical and business partners. 🎯 Requirements
High School diploma required.
Associate or bachelor’s degree in biology or health related field encouraged and preferred for many promotional opportunities.
Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, providing empathetic support and solutions with patience and understanding.
Proven customer service excellence with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance.
Excellent verbal and written communication skills and outstanding ability to communicate and collaborate effectively.
Ability to understand, convey, coach, and teach others the clinical aspects and technical use of the product.
Ability to diagnose complex customer issues cross-functionally with minimal guidance using new technologies.
Strong problem-solving and troubleshooting skills.
Strong sense of ownership and accountability.
Ability to multitask and handle multiple priorities in a complex, challenging environment.
Previous experience in the sleep or neuromodulation industries considered a plus.
Experience with Salesforce considered a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience, Customer Success & Support Professionals 🔥 15 minutes ago TDS Global Solutions 51 - 200 💼 Consulting 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Partnering with CX, Contact Center, and BPO organizations to identify exceptional Customer Success and Support professionals for various roles. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Technology, Engineering & Product Professionals 🔥 15 minutes ago TDS Global Solutions 51 - 200 💼 Consulting 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Partnering with CX and BPO organizations to identify exceptional Technology, Engineering, and Product professionals. Supporting client engagements and building relationships in diverse technical fields. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience, Finance & Accounting Professionals 🔥 15 minutes ago TDS Global Solutions 51 - 200 💼 Consulting 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Partnering with CX and BPO organizations to find finance professionals. Involvement in Financial Planning, Accounting, and Operational Finance for various organizations. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience, Human Resources & Talent Acquisition Professionals 🔥 15 minutes ago TDS Global Solutions 51 - 200 💼 Consulting 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Partnering with HR and Talent Acquisition professionals to meet the unique talent needs of Customer Experience organizations. Engaging with multiple clients while building long-term professional relationships. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience BPO Sales Professional 🔥 15 minutes ago TDS Global Solutions 51 - 200 💼 Consulting 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Sales professionals for Customer Experience and BPO organizations. Driving revenue growth, building client relationships, and identifying top talent in various sales roles. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs