Complaint Support Specialist

Noctrix Health, Inc.

Complaint Support Specialist at Noctrix Health, handling customer complaints about medical devices. Investigating complaints while ensuring regulatory compliance in a fully remote role.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Receive and review complaints related to medical devices
Investigate complaints by gathering relevant information, analyzing data, and conducting root cause analysis
Communicate directly with customers to solicit information, address concerns, and provide updates on complaint resolution
Serve as a liaison between Therapy Support and Quality departments to optimize customer satisfaction and maintain regulatory compliance
Ensure complaint investigations are complete, accurate, and closed in a timely manner
Collaborate with cross-functional teams – including Therapy Support, Quality, Regulatory, and Product – to resolve complaints
Ensure compliance with applicable regulations and standards, including FDA 21 CFR Part 820 and ISO 13485
Prepare for and participate in internal and external audits
Contribute to cross-functional process improvement initiatives

Requirements

What you’ll need

Bachelor’s degree preferred in a relevant field such as biomedical engineering, life sciences, or related area; relevant work experience may be considered in lieu of a degree
2+ years of experience in an FDA-regulated environment (drugs, biologics, medical devices, or related products)
3+ years of experience communicating directly with patients or medical device customers
Detailed knowledge of ISO 13485 and GMP regulations governing medical device manufacturing
Strong analytical and problem-solving skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Noctrix Health, Inc. Website LinkedIn All Job Openings 11 - 50 employees Founded 2018 ⚕️ Healthcare Insurance 🧬 Biotechnology ☁️ SaaS Healthcare Insurance
Biotechnology
SaaS Noctrix Health, Inc. is a pioneering company focused on developing next-generation, clinically validated wearable therapeutics aimed at managing chronic neurological disorders. With a mission to address the unmet needs of individuals living with such conditions, Noctrix combines expertise from seasoned medical device experts, neuroscientists, and engineers to deliver innovative therapies that enhance user experience. The company's flagship product, Nidra, has received FDA Breakthrough Device Designation and is designed for conditions like Restless Legs Syndrome, representing a promising advancement in wearable health technology. Complaint Support Specialist Job not on LinkedIn 🔥 14 minutes ago 🇺🇸 United States – Remote 💵 $55k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Receive and review complaints related to medical devices
Investigate complaints by gathering relevant information, analyzing data, and conducting root cause analysis
Communicate directly with customers to solicit information, address concerns, and provide updates on complaint resolution
Serve as a liaison between Therapy Support and Quality departments to optimize customer satisfaction and maintain regulatory compliance
Ensure complaint investigations are complete, accurate, and closed in a timely manner
Collaborate with cross-functional teams – including Therapy Support, Quality, Regulatory, and Product – to resolve complaints
Ensure compliance with applicable regulations and standards, including FDA 21 CFR Part 820 and ISO 13485
Prepare for and participate in internal and external audits
Contribute to cross-functional process improvement initiatives 🎯 Requirements
Bachelor’s degree preferred in a relevant field such as biomedical engineering, life sciences, or related area; relevant work experience may be considered in lieu of a degree
2+ years of experience in an FDA-regulated environment (drugs, biologics, medical devices, or related products)
3+ years of experience communicating directly with patients or medical device customers
Detailed knowledge of ISO 13485 and GMP regulations governing medical device manufacturing
Strong analytical and problem-solving skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative – Behavioral Health 🔥 18 minutes ago CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Customer Service Representative providing advocate care in Behavioral Health at CVS Health. Engaging members through their plan of benefits and educating on resources available. 🇺🇸 United States – Remote 💵 $17 - $31 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative III 🔥 25 minutes ago WM 10,000+ employees 📋 Compliance Website LinkedIn All Job Openings Customer Service Representative providing support for complex inquiries and managing client projects for WM's environmental solutions. Engaging with customers to ensure timely and accurate service. 🇺🇸 United States – Remote 💵 $21 / hour 💰 Post-IPO Debt on 2023-07 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Technical Customer Care Specialist I 🔥 1 hour ago Cox Enterprises 10,000+ employees 🏢 Enterprise 📡 Telecommunications 🚗 Transport Website LinkedIn All Job Openings Technical Customer Care Specialist providing technical support to VinSolutions clients via multiple communication methods. Maintaining expert knowledge and logging customer information accurately in the CRM. 🇺🇸 United States – Remote 💵 $16 - $24 / hour 💰 Seed Round on 2014-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Support Specialist 🔥 1 hour ago Puzzle 🧩🚀 11 - 50 💸 Finance ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Customer Support Specialist responsible for technical support and maintaining knowledge base in a fintech startup. Engaging with customers and collaborating with teams for optimal issue resolution. 🇺🇸 United States – Remote 💵 $53k - $60k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Experience Manager – TOLA 🔥 1 hour ago Wiz 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Experience Manager engaging with TOLA Region clients to ensure cloud security practices and deliver business value. Leading initiatives to connect Wiz value to customer strategies. 🇺🇸 United States – Remote 💵 $109.6k - $122.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

root cause analysisdata analysiscomplaint investigationprocess improvementregulatory complianceGMP regulationsISO 13485FDA 21 CFR Part 820

Soft Skills

communicationanalytical skillsproblem-solvingcollaborationcustomer satisfaction