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Therapy Support Specialist
Noctrix Health, Inc.Therapy Support Specialist providing therapy support via remote interactions for Noctrix Health, focusing on chronic neurological disorders and enhancing the user experience with therapy wearables.
About the role
Key responsibilities & impact- Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
- Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
- Capture therapy support needs and provide valuable feedback to the product management and development teams
- Collaborate with clinicians and functional organizations to recommend content for training courses and materials
- Maintain existing relationships with patients, as well as our clinical and business partners
- Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management
Requirements
What you’ll need- High school diploma required
- An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities
- Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding
- Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
- Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively
- Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
- Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
- Strong problem-solving and troubleshooting skills
- Strong sense of ownership and accountability
- Ability to multitask and handle multiple priorities in a complex, challenging environment
- Previous experience in the sleep or neuromodulation industries is considered a plus
- Experience with Salesforce is considered a plus.
Benefits
Comp & perks- bonus
- stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
positive attitudeempathycommunicationcollaborationproblem-solvingtroubleshootingownershipaccountabilitymultitaskingcoaching
Certifications
high school diplomaassociate degreebachelor's degree in biology or health-related field