Collections Associate
Noctrix Health, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Follow up on insurance claim status by phone and electronically
- Review and correct claim denials to ensure successful reprocessing
- Submit or resubmit required supporting documentation to insurers
- Draft and submit claim appeals
- Process patient payments, refunds, and adjustments in accordance with company policies
- Call patients to discuss outstanding balances and establish reasonable payment plans
- Enter patient data into the company’s billing and payment systems and maintain accurate claim records
- Respond to patient and provider inquiries regarding billing statements and insurance claims
- Maintain accurate documentation of billing activities, payments, correspondence, and account status
- Assist with generating reports as needed
- Maintain compliance with HIPAA, billing regulations, and insurance guidelines
- Perform inbound and outbound mail duties
- Provide administrative support to the Billing and Patient Access teams as needed
Requirements
- 0–3 years of experience in a medical device, pharmaceutical, or patient support environment
- Familiarity with basic medical and insurance terminology preferred
- Experience with healthcare systems or billing platforms such as Google Workspace, Nikohealth, Salesforce, or other CRM/billing systems preferred
- Strong communication skills with the ability to de-escalate and resolve difficult situations
- Ability to work collaboratively within a remote team environment
- Ability to manage multiple tasks in a fast-paced startup environment.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance claim processingclaim denial reviewclaim appeals draftingpatient payment processingbilling documentationreport generationdata entrybilling regulations compliancemedical terminologyinsurance guidelines
Soft skills
strong communicationde-escalationcollaborationtask managementproblem-solving