Intake Specialist – Part-Time

NOCD

Member Advocate addressing the needs of individuals with OCD through elevated consultative intake conversations. Guiding them from vulnerability to securing a therapy appointment with empathy and expertise.

Posted 7/22/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and enrollment processes, with a strong focus on empathetic communication and objection handling. Capable of managing multiple software platforms and delivering high-quality interactions in a fast-paced environment.

Highest-signal resume keywords

Consultative Sales ExperienceEmpathic CommunicationObjection Handling TechniquesPerformance Metrics ManagementTechnological Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enrollment ProcessesPerformance MetricsKPI TrackingComplex Topic CommunicationStructured Enrollment Closing

Soft Skills

Emotional StaminaDeep ListeningEmpathyAdaptabilityWarmth in Communication

Tools & Technologies

Scheduling SystemsCommunication ChannelsSoftware Platforms

Industry Keywords

Mental HealthOCD TherapyERP TherapyConsultative IntakeHigh-Stakes Enrollment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action.
Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives.
Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward.
Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.

Requirements

What you’ll need

1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs.
Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close.
Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth.
Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment.
High School Diploma or GED required; Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.

Benefits

Comp & perks

Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match.
Employee Assistance Programs, including Mental Health, Wellness, Financial, Legal, and Pet Insurance
Generous PTO policy with 11 observed company holidays
12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.
Laptop and Equipment will be provided.