Payor-Partner Program Specialist

Noble Health Services

Remote payer-partner specialist supporting pharmacy hub services, medication orders, and patient care for Noble Health Services. Managing payer programs, calls, billing, shipping, and customer resolutions.

Posted 8/17/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support services and effective communication, ensuring high levels of customer satisfaction while managing billing and shipping processes. Proficient in utilizing CRM tools and pharmacy systems to document and resolve patient inquiries.

Highest-signal resume keywords

Patient Support ServicesCustomer Service SkillsPharmacy Technician CertificationCRM Tools ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge of MedicationsPharmacy SystemsDocumenting Patient InformationBilling and Shipping MethodsKeyboarding Skills

Soft Skills

Effective CommunicationOutstanding Customer ServiceExcellent OrganizationMultitasking AbilityPrioritization Skills

Tools & Technologies

TherigySTMMcKesson EnterpriseRXPartner CRM

Certifications & Qualifications

Pharmacy Technician Certification

Industry Keywords

Third-Party PayersPatient TriageProcess ImprovementRegulatory TrainingCall Center Environment

About the role

Key responsibilities & impact

Provide direct support and serve as the primary point of contact for patients of designated third-party payers
Follow customized patient support service models and programs
Serve as a subject matter expert on selected payer partner programs and assist with patient triage and handling
Assist with process improvement and investigate patient needs using partner CRMs
Receive and handle triaged patient calls from the general call center
Select accurate billing and shipping methods for incoming patient orders and arrange deliveries
Provide customer service coverage and direct incoming calls to appropriate staff
Document patient-reported information in TherigySTM
Document and report information through McKesson EnterpriseRX
Document and research plan-specific information in partner CRM/tools
Resolve customer service and payment-related issues to ensure member satisfaction
Maintain reasonable production levels as determined by the supervisor
Assist in orienting and training new employees
Complete mandatory and regulatory training programs
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Broad knowledge of medications, physician orders, and pharmacy systems
Effective communication skills
Outstanding customer service skills
Excellent organization skills
Ability to multitask and prioritize
Excellent computer and keyboarding skills
Past experience in a customer service-related field
Preferred: 12 months of experience in a call center environment
Preferred: 24 months of experience as a pharmacy technician
Pharmacy technician or related certification preferred

Benefits

Comp & perks

Assistance with orienting and training employees
Mandatory and regulatory training programs
Opportunity to participate in process improvement initiatives