Patient Care Advocate – Specialty Pharmacy Technician

Noble Health Services

Remote pharmacy technician handling specialty medication orders and patient call-center support for Noble Health Services. Resolving billing, shipping, payment, and customer service issues.

Posted 8/4/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medication order entry and customer service within a call center environment, with a focus on resolving issues and ensuring member satisfaction. Familiarity with TherigySTM and compliance with regulatory training requirements are essential.

Highest-signal resume keywords

Medication Order EntryCustomer Service ExperiencePharmacy Technician CertificationTherigySTM DocumentationProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription EntryBilling Method SelectionPayment Issue ResolutionRegulatory Training CompliancePharmacy Technician Experience

Soft Skills

Customer Satisfaction FocusTeam OrientationEffective Communication

Certifications & Qualifications

Pharmacy Technician CertificationGED or High School Diploma

Industry Keywords

Call Center EnvironmentPatient OrdersMember AccountsMississippi Pharmacy RegistrationDrug Test Compliance

About the role

Key responsibilities & impact

Enter medication orders and provide customer service for patients in a call center environment
Accurately enter incoming prescriptions, when required
Select billing and shipping methods for incoming patient orders
Cover incoming calls and direct calls to appropriate staff
Document patient-reported information into TherigySTM
Resolve customer service issues to ensure member satisfaction
Resolve payment-related issues on member accounts and orders
Maintain reasonable production as determined by the supervisor
Assist in orienting and training new employees
Complete all mandatory and regulatory training programs
Perform other duties as assigned

Requirements

What you’ll need

Must be available and on-time for scheduled work shifts
Must be able to work nights and weekends, as required
Minimum high school diploma or GED
Experience in a customer service-related field
Pharmacy technician or related certification preferred
6–12 months of pharmacy technician experience preferred
Mississippi employees must be registered with the State of Mississippi as a Pharmacy Technician
Must pass a drug test
Subject to initial and continuous exclusion and sanction/disciplinary monitoring
Must meet any additional eligibility requirements based on the specific position

Benefits

Comp & perks

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