Implementation Project Manager

Nobi

Implementation Project Manager overseeing customer onboarding and installations for Nobi's US accounts. Responsibilities include managing vendors and ensuring smooth go-lives with a focus on quality and customer satisfaction.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, particularly in customer-facing implementation and deployment within healthcare or health tech environments. Proven ability to manage third-party vendor relationships, coordinate multi-site installations, and effectively communicate with stakeholders.

Highest-signal resume keywords

Project Management ExperienceVendor ManagementStakeholder CommunicationTraining and OnboardingHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningAsset Deployment CoordinationField Service ManagementInstallation OversightCustomer Onboarding

Soft Skills

Strong Communication SkillsDelegationTrust BuildingAdaptabilitySelf-Motivation

Industry Keywords

Senior LivingHealthcareHealth TechHIPAA Regulations

About the role

Key responsibilities & impact

Own all post-contract implementation activities for Nobi's US accounts, including staff trainings, installation oversight, customer onboarding, and post-go-live trainings.
Delegate select onboarding, training, and installation tasks to the Product Installation Specialist, while retaining overall project accountability for timelines, quality, and outcomes.
Manage all third-party vendor relationships supporting Nobi installations, ensuring work is scheduled, executed, and completed to Nobi's quality and timeline standards.
Coordinate or directly execute field service requests escalated from the Support team.
Lead remediation and upgrade efforts for existing accounts — including project planning, asset deployment coordination, and clear communication with internal and external stakeholders.
Serve as the primary implementation point of contact for customers, ensuring a smooth handoff from Sales and a seamless path to go-live.
Partner closely with the Director of Customer Enablement, Sales, and Support teams to keep every engagement on track.
Lead remediation and field service work at existing accounts, with several active projects requiring intermittent onsite presence.
Manage one direct report employee.

Requirements

What you’ll need

5+ years of project management experience, ideally in a customer-facing implementation, deployment, or field services role.
Experience managing third-party vendors and coordinating multi-site installation or deployment projects.
Comfort managing a portfolio of concurrent customer engagements, including remediation and upgrade work at existing accounts.
Strong communication and stakeholder-management skills; comfortable delegating work while retaining ownership of outcomes.
Strong soft skills for training staff and client teams and for presenting to stakeholders — able to explain technical concepts clearly, build trust quickly, and adapt communication style to the audience.
Experience in senior living, healthcare, or health tech environments is a plus.
Willingness and ability to travel up to 50% of the time to customer sites across the US.
Self-motivated and effective working in a fully remote, distributed team.
Experience working in a HIPAA regulated work environment and the policies and procedures surrounding such.

Benefits

Comp & perks

401(k) matching
Health, Dental and Vision insurance
Life insurance
Short-Term Disability (STD)
Long-Term Disability (LTD) insurance
Paid time off
Fully Remote Position (with up to 50% Travel requirements to customer sites)