Technical Service Manager

Noah Medical

Manager, Technical Service at Noah Medical overseeing Field Service operations and ensuring equipment uptime. Responsible for team management, customer satisfaction, and operational excellence.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Oversee work for the Service and Support teams ensuring outstanding customer service to our customers both external and internal.
Support development and performance of team members.
Establish metrics and generate reports to monitor teams’ performance and service levels to our customer through the development of Key performance indicators (KPI’s)
Responsible for recruiting and hiring to support business needs.
Assures optimum equipment uptime for customers by quickly responding to customer reported problems and managing their expectations via phone, email or onsite visits.
Champion a strong customer-facing culture in the field – professionalism at the site, effective communication with clinical staff, and proactive follow-up after service events.
Provides feedback for design and process changes to assure customer satisfaction.
Excellent communication skills with the ability to interact with customers at all levels.
Effectively manage team budget.
Ensure company assets are maintained to perform all necessary job functions.

Requirements

What you’ll need

Service Manager Experience with medical device company experience is a plus.
Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics) strongly preferred or an AS and equivalent experience.
4+ years Field Service experience preferable in the Medical Equipment Industry.
6+ years Field Service / Medical Industry Experience without Bachelor’s/AS Degree.
Demonstrated knowledge of Field Service documentation platforms (Salesforce Field Service, Service Cloud, Service Now) including workflow design, case and work order management, dispatch / scheduling, and reporting to drive Field Service efficiency.
Experience defining and using service KPIs and dashboards to manage performance, prioritize initiatives, and communicate results to leadership.
Self-starter and independent with the ability to manage/coordinate a staff located remotely.
Willing to travel and be hands-on in the field to service the product whenever necessary.
Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis.
Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
Must have a valid driver’s license.

Benefits

Comp & perks

Competitive Salary
Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
Equity & Bonus Program
Life Insurance (company paid & supplemental) and Disability insurance
Mental health support through medical insurance programs
Legal and Pet Insurance
12+ paid holidays, Flexible Time Off + Sick Time
Paid parental leave
In-office snacks and beverages
In-office lunch stipend
Learning & Development Opportunities: On-demand online training and book reimbursement
Team building and company organized social and celebration events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Field Service experienceService KPIsWorkflow designCase managementWork order managementDispatch schedulingReportingBudget managementCustomer serviceProblem-solving

Soft Skills

Communication skillsTeam leadershipCustomer-facing cultureProactive follow-upSelf-starterIndependenceFiscally responsibleInterpersonal skillsProfessionalismFeedback provision

Certifications

Bachelor’s degree in EngineeringAS degree in EngineeringValid driver’s license