Customer Success Manager
No Isolation
full-time
Posted on:
Location Type: Remote
Location: Norway
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About the role
- Establish trust & credibility: You will join Account Managers in key stakeholder meetings to build a relationship from the very start. Your presence provides the reassurance decision-makers need; by outlining the support journey, you demonstrate that they are not just acquiring technology, but gaining a dedicated partner to guide them
- Orchestrate holistic onboarding: You will take full ownership of the implementation phase, ensuring that schools feel capable and supported from day one. This involves training administrators on the AV1 Admin portal and, crucially, guiding teachers on the pedagogical integration of the robot to ensure it becomes a seamless part of the classroom dynamic
- Drive adoption & expansion: You don't just maintain accounts; you nurture them. By monitoring usage health and maintaining close contact with inclusion managers, you will identify opportunities where the client can expand their fleet to support more students, effectively turning successful pilots into scalable programs
- Act as the pedagogical expert: You will serve as the primary source of reassurance for teachers and other stakeholders. When questions arise regarding privacy, classroom interaction, or social inclusion, you will answer with the empathy and credibility of a fellow education professional
- Champion client care: You are the face of our service. You will handle day-to-day inquiries with speed and warmth, resolving immediate questions while efficiently triaging complex technical issues to our support levels. You ensure that every stakeholder feels heard and helped
Requirements
- Pedagogical DNA: You have a professional background in education (e.g., as a teacher, special education pedagogue, or school leader). You possess deep empathy for the classroom environment and can credibly address the concerns of teachers because you speak their language
- System knowledge: You have a solid understanding of the Norwegian education system and its structures (Kommuner, Fylkeskommuner, and national bodies like Utdanningsdirektoratet). You know how decisions are made in the public sector and can navigate administrative environments with confidence
- Commercial awareness: While your heart is in education, you understand that impact requires scale. You are comfortable identifying opportunities where a school could do more - spotting the potential to expand a small fleet into a wider solution - and nurturing those conversations
- Communication & presence: You are a confident communicator who can capture a room, whether pitching to a municipal board or training a group of teachers. You have excellent communication skills in Norwegian and professional fluency in English
- Tech-savvy & mobile: You are comfortable mastering digital tools and teaching others how to use them. Because our clients are located all across Norway, you offer travel flexibility and are ready to spend approximately 40% of your time traveling nationwide to build relationships in person
Benefits
- A purpose-led culture: We set high standards because our mission demands it, and we support each other with genuine care. You will join a purpose-led team that gives you the space to do your best work
- Tools & Enablement: We equip you to succeed. You will benefit from a dedicated partnership with Marketing, Product, and Sales, ensuring you have the high-quality collateral, case studies, and cross-functional support needed to scale your impact
- Collaborative Environment: You will report to our Director of Customer Success and collaborate closely with colleagues in Munich, London, and Oslo, connecting you to a network of expertise across Europe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pedagogical integrationimplementation phasetrainingmonitoring usage healthnurturing accountsaddressing privacy concernsresolving technical issuesdigital tools mastery
Soft Skills
empathycommunicationrelationship buildingconfidenceclient careproblem-solvingpresentation skills