Housekeeping Manager

NMS

Hotel Housekeeping Manager overseeing housekeeping services at Qavartarvik Customer Lodge. Responsible for staff training, operational compliance, and quality service delivery.

Posted 5/19/2026full-timeRemote • Alaska • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Physically conduct and direct housekeeping activities
Supervise and coordinate the activities of the housekeeping department
Monitor compliance with all Guidelines for Operations
Ensure adherence to the Guarantee of Fair Treatment policy
Function as "Person in Charge" and be responsible for the hotel housekeeping operation
Maintain customer service programs
Complete ongoing training of self and staff
Plans, develops, implements, and revises organization policies, operations, and goals
Establish an organized system of supervision and operating procedures
Measure performance of assigned activities
Maintain excellent customer communications and relations
Accountable for high quality and cost-effective services
Develop and maintain business reports, budgets, and operational documentation
Support an active safety program
Plan and implement staff training programs
Train, supervise, lead, evaluate, and develop assigned personnel
Perform quality assurance inspections to ensure contract requirements are met
Manage subordinate supervisors and non-supervisory employees

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of five (5) years of hotel or patient housing experience, including direct housekeeping management responsibilities overseeing employees and daily operations for a facility with a minimum of 150 rooms.
A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.
Basic skill set in Microsoft Word, Excel, and Outlook.
Must be fluent in speaking, reading, and writing English.

Benefits

Comp & perks

Housing and meals provided on shift

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

housekeeping managementquality assurance inspectionsbudget managementoperational documentationstaff training programsperformance measurementcustomer service programssupervisionpolicy developmentsafety program support

Soft Skills

leadershipcommunicationorganizational skillscustomer relationstraining and developmentproblem-solvingteam coordinationaccountabilityadaptabilityinterpersonal skills

Certifications

high school diplomaGEDvalid Driver's License